Support

  • Resolved zagros75

    (@zagros75)


    1 year ago

    Hi, I have contacted studiowombat with 3 emails regarding support and bug reporting during the last 2 weeks without getting any response back. I have a paid extended license. Whats going on with studiowombat?

    Br, Zagros

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi there

    Can you send us your email address so we can check?

    Thread Starter zagros75

    (@zagros75)

    Hi,

    Where shall I send my email address to?

    Br, Zagros

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    You can contact us through our support form here.

    Thread Starter zagros75

    (@zagros75)

    Hi, FYI I resent the three emails via the provided link.

    Br,

    Zagros

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I have a paid extended license.

    Please continue that conversation via those emails. The developer cannot support customers here.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://www.studiowombat.com/request-support/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Plugin Author Wombat Plugins

    (@maartenbelmans)

    Hi @zagros75

    I did not receive 3 emails coming from 1 and the same email. I am unsure if you are reaching us :(. A timestamp or some info to help me look would be great!

    Thread Starter zagros75

    (@zagros75)

    Thanks Maarten.
    Support has now reached back.

    Thanks Jan Dembowski, just a reminder this was not a request for support via this forum but rather connecting to the company.
    BR,

Viewing 7 replies - 1 through 7 (of 7 total)
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