Support – Account?

  • Resolved wpprup

    (@wppraesenz)


    4 years, 1 month ago

    Hello,
    I bought the pro versions and did not get one message from you after that – I expected an automatized account affirmation mail, a download link or whatever.
    And no response to neither chat function on your website nor my mail to the support address.
    As you responded here in this forum you must be alive! I am happy to realize that and will soon hear from you, I hope.
    Thanks!

    My mailadress used was info @ praesenz-web.de

    • This topic was modified 4 years, 1 month ago by wpprup.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support bitpresssupport

    (@bitpresssupport)

    Hi,

    We are sorry to say that successful mail has been delayed on our server.
    Your account activated successfully.
    Please login your subscription dashboard in https://subscription.bitpress.pro/login

    Also if you need help with plugin activation please follow this tutorial “How to activate BitForm“.
    Thank you.

    Thread Starter wpprup

    (@wppraesenz)

    That was very quick, thank you, no problem, I assumed something like that.

    Edit: still not possible to log in with my credentials.

    • This reply was modified 4 years, 1 month ago by wpprup.
    Plugin Support bitpresssupport

    (@bitpresssupport)

    You can reset the password using your registerd mail address.

    Please have a look at this video tutorial if you still face any problems regarding account and activation.

    Still, if you need any email please us to [email protected], we will arrange a screen sharing session to guide you through the plugin.

    We are really sorry again for the inconvenience.

Viewing 3 replies - 1 through 3 (of 3 total)
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