Support Button Does Not Link to Designated Support Page

  • Is there a setting I’m missing?

    I can see the support button as expected, but when I click on it, nothing happens. The link does not show at all.

    1. Created a page called “Support” at mywebsite.com/support
    2. Inserted shortcode into “Support” page: [wp_support_plus]
    3. In Settings/General, selected “Support/Page Post” as “Support” page just created
    4. Enable support button is checked

    • This topic was modified 7 years, 6 months ago by evarubin.
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @evarubin,

    Please share your website url and support page url.

    Thread Starter evarubin

    (@evarubin)

    hsitribe.com/support

    Thread Starter evarubin

    (@evarubin)

    It’s password protected, but I just unprotected it, so the Support page should be available

    Thread Starter evarubin

    (@evarubin)

    Actually, I hadn’t enabled guest tickets before, so I just enabled them. When I went to the support page, now the support button is working…will go back and see if it started working after I enabled guest tickets. Very strange.

    Thread Starter evarubin

    (@evarubin)

    For whatever reason, the support button is working now. I deactivated a couple of plugins, so there may have been a conflict between them. For now, however, it seems to be working just fine – thank you for your response.

    I am looking – but haven’t seen how I can prevent the support button from being seen by logged out visitors and only show to logged in users. How would I accomplish this?

    Also, I noticed that there is no default status after a staff member responds as something like “responded to” – that way it could automatically be closed after a period of time if there’s no reply from the member. Is that functionality something that might be added?

    Thank you!
    Eva

    • This reply was modified 7 years, 6 months ago by evarubin.

    Hi @evarubin,

    Unfortunately this both functionality are not possible.

    Thread Starter evarubin

    (@evarubin)

    Hi @gauravdohole,

    Thank you for getting back to me so quickly – I appreciate it. I am excited to put your plugin into use and am gratefulfor the work you’ve done on it.

    thank you,
    Eva

Viewing 7 replies - 1 through 7 (of 7 total)
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