Support disappered, multiple issues not fixed since weeks

  • atbus

    (@atbus)


    3 years ago

    We have bought the whole bundle since a couple of months, and found some important issues that have to be fixed asap.
    We have sent the request to support more than 2 weeks ago, but nothing has been still fixed.
    And now we have 20 bugged sites and many unsatisfied customers…..
    I have sent many further requests to be updated on fixing process state, but no reply at all.

    • This topic was modified 3 years ago by atbus.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WP Travel Engine Support

    (@wptravelenginesupport)

    Hello @atbus,

    I can understand your situation and we apologize for the delay.

    Today, we have released an update. Please update the plugin and reach out to us if you still face any issues.

    When the issues are reported, our development team starts working on it. Since the development team is working on a number of issues sometimes it takes a little more time than expected to release an update for the plugin.

    After the completion of the issue fixes, we have to do in-depth testing which takes some more time. We hope you understand our situation.

    Since you have been communicating through our HelpDesk, please reach out to us there so we can address your issues quickly.

    Sorry for the inconvenience.

    Thank you.

    alltradebusiness

    (@alltradebusiness)

    Bug finally fixed: I hope in a faster support in the future, if needed ??

    Plugin Support WP Travel Engine Support

    (@wptravelenginesupport)

    Hello @alltradebusiness,

    I hope you are using another account to reply to the thread.

    Anyway, I am happy to hear that your issues have been solved.

    Sometimes, the buy might take a little time than expected to be fixed and release an update.

    If you have any further questions, please let us know.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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