Support for Custom Order Statuses for WooCommerce

  • Resolved bezman

    (@bezman)


    2 years, 6 months ago

    Hi, we are trying to use the plugin with Custom Order Statuses for WooCommerce, but it’s not using the custom email templates.

    We can select the custom status e.g. Out for Delivery – from the lists of statuses, and it sends the custom email template when testing from the email builder, but it sends the old WC template for live orders. We tried enabling, disabling, adding custom email template to our theme. but no luck.

    Are there any special settings required? Any help appreciated

    thanks

    B

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support angelagrey

    (@angelagrey)

    Hi,

    Thank you for reaching out to us.
    Please select “Default Template” for it instead of its email type name, like “Out for Delivery” in the Email Type option.

    Actually, in the past we used to make the custom order status appear in our email list, but after a while adding this feature, we realized that it caused quite some unwanted bugs, so now we removed that feature in our plugin.

    Now all custom status that’s not from WooCommerce, but created by another plugin, will automatically assigned to the “Default Template” instead. With “Default Template”, you can’t customize the content for these emails, to edit the email content, you would need to do it in the plugin settings which makes the custom status.

    We have this documentation which will let you know more about the “Default Template”, please take a look at:https://docs.villatheme.com/woocommerce-email-template-customizer/?fbclid=IwAR0c6nZcwf6nd3uNM977fo5VEDfmd5SU1lVkFDKmJw_aUPvpYJRU_tzuzBU#configuration_child_menu_4901

    Best regards.

    Plugin Support angelagrey

    (@angelagrey)

    The free version will be updated soon to fix this function.

Viewing 2 replies - 1 through 2 (of 2 total)
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