Support for paid version

  • Intention

    (@fcswebsites)


    7 years ago

    A client has purchased the paid version of the plugin for their site and we’ve got an issue with zero cost bookings not processing properly. This appears to be a bug rather than a config issue. I opened a support ticket yesterday with reference 1776 but have not received a response.

    This issue is stopping the site going live, please respond urgently.

    Thanks
    Nick

Viewing 5 replies - 1 through 5 (of 5 total)
  • gabry1988

    (@gabry1988)

    Hi,

    i’m wait a response from 10/23/2017, ticket 1525.
    the support is inexistent

    Bye

    Plugins Area

    (@usersultra)

    @gabry1988,

    We’re sorry about the issue you’re experienced another supporter guy was assigned to your issue since the one that was working with you got sick and is off for some days.

    @fcswebsites, That same with your ticket.

    Sorry about the delays.

    Plugins Area

    (@usersultra)

    @fcswebsites, BTW: you have opened your ticket 48 hours ago. Your ticket was Posted on: 11/07/2017 12:09 and you’ve got a first reply on: 11/08/2017 15:26.

    I’m sure that the guy that is taking care of your issue will get back to you. 24-48 hours for a resolution is a common time on the industry.

    Thank you for your patience and understanding.

    Plugins Area

    (@usersultra)

    @fcswebsites, there is an IP blocker, please update your ticket once you have removed the IP blocker script so we can run our tests.

    to date I have not yet been answered!
    I paid, I received no refund or technical support
    flexible availability is NOT available!
    DON’T BUY IT!

Viewing 5 replies - 1 through 5 (of 5 total)
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