Support for TikTok For Woocommerce extension

Hi @tommaso99!

Thank you for reaching out to us.

To know more about your setup and point you in the right direction, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, you can paste your response here.

Thanks!

@judagutor thanks doe your reply

### WordPress Environment ###

WordPress address (URL): https://harapekosushi.com
Site address (URL): https://harapekosushi.com
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.7.0
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.27
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wp_
Total Database Size: 8.98MB
Database Data Size: 6.86MB
Database Index Size: 2.12MB
wp_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 1.44MB + Index: 0.06MB + Engine InnoDB
wp_postmeta: Data: 0.33MB + Index: 0.09MB + Engine InnoDB
wp_posts: Data: 3.27MB + Index: 0.13MB + Engine InnoDB
wp_snippets: Data: 0.03MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_custom_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email_user_stat: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_email_user_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_url_mail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_user_field: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_user_list: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 125
custom_css: 2
customize_changeset: 87
elementor_library: 1
nav_menu_item: 3
page: 13
post: 2
product: 7
revision: 223
shop_coupon: 2
shop_order: 1
wp_global_styles: 2
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Accordion Blocks: by Phil Buchanan – 1.5.0
Checkout Field Editor and Manager for WooCommerce: by Acowebs – 2.1.23
Code Snippets: by Code Snippets Pro – 3.1.0
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.7

Jetpack: by Automattic – 10.9.1
Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 2.4.8
Kadence Starter Templates: by Kadence WP – 1.2.14
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
TikTok: by TikTok – 1.0.1
WooCommerce Blocks: by Automattic – 7.7.0
Photo Reviews for WooCommerce: by VillaTheme – 1.2.1
WooCommerce Stripe Gateway: by WooCommerce – 6.4.1
WooCommerce Product Bundles: by WooCommerce – 6.14.0
WooCommerce: by Automattic – 6.5.1

### Inactive Plugins (2) ###

Breeze: by Cloudways – 2.0.5
SAHU TikTok Pixel for E-Commerce: by  – 1.1.0

### Dropin Plugins (1) ###

object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (1) ###

Object Cache Pro (MU): by Rhubarb Group – 1.14.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Woostify
Version: 2.1.1
Author URL: https://woostify.com/about
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Product Bundles ###

Database Version: 6.14.0
Loopback Test: ?
Template Overrides: –

### Action Scheduler ###

Complete: 327
Oldest: 2022-05-05 08:33:03 +0000
Newest: 2022-06-04 16:33:30 +0000

Pending: 2
Oldest: 2022-06-04 16:34:32 +0000
Newest: 2022-06-05 07:50:41 +0000

Canceled: 2
Oldest: 2022-06-04 06:04:18 +0000
Newest: 2022-06-04 15:56:24 +0000

### Status report information ###

Generated at: 2022-06-04 16:33:54 +00:00

Thank you for sending the system status report.

Could you please confirm if the steps you followed to connect your TikTok account and pixel are described in the documentation below?

https://woocommerce.com/document/tiktok-for-woocommerce/#section-4

If you did that and still have issues connecting the pixel, kindly contact us at the Tiktok plugin dedicated support forum:

https://www.ads-software.com/support/plugin/tiktok-for-business/#new-topic-0

We will be able to help you further there.

Also, if you have a Tik Tok for Business account, you can create a support ticket using your account credentials here.

I hope this helps!

@judagutor thank you! I referred to them both on the plugin page and by creating a support ticket

Dear Sir;

I have tried to install TikTok x WooCommerce integration plugin. Its seems a very exciting tool for our online shop https://www.semilac.se.

Unfortunately after installing and activate it I just get a “blank” screen. I enter marketing/Tido but nothing happens.

It looks like the plugin do not connect to the online setup page.

Any advice?

Thanks,

Achille

• This reply was modified 2 years, 5 months ago by acke69.

Hello @acke69!

Thanks for reaching out!

It looks like the plugin do not connect to the online setup page.

If you think you have a similar or related issue, I recommend creating a new thread.

Alternatively, you can also create a new ticket here: https://woocommerce.com/my-account/create-a-ticket/

Hope this helps!

Hello Joseph,

Followed your advice but no joy.

I do not get to this screen:
https://woocommerce.com/document/tiktok-for-woocommerce/#section-4

PLease advice.

AC

Hey @acke69

Which particular screen can’t you reach on the page: https://woocommerce.com/document/tiktok-for-woocommerce/#section-4? You can copy the link to the image here.

Could you check these requirements, which include the supported countries https://woocommerce.com/document/tiktok-for-woocommerce/#section-3?

Thanks!

• This reply was modified 2 years, 5 months ago by Daniel N. (woo-hc).

I think I understand the issue faced by acke69 as I’m having the same issue. The following screen does not appear, just a blank screen. Appreciate your guidance. Thank you!

Hi, @mydropbuy

For better assistance, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread in your response.

Best.