Support in not supportive

  • I cannot get this plugin to save any edits. I enter them, press save, and when I go back into the page, the edits are all wiped out. I noticed this after I edited about 20 individual web pages.

    I contacted their support (this is a paid version), and the usual request was recommended of telling me to disable plugins, change themes etc., and the issue still exists. This is a new installation of WordPress and Elementor.

    After their initial reply, they completely stopped responding. I cannot seem to get any assistance trying to correct the issue. It’s very frustrating because I use this plugin on multiple sites, and this is the first site I’ve had issues with.

    Though I’ve enjoyed working with this plugin and went so far to purchase it and use it on many websites, I now have to look for another one that actually provides support should I run into an issue. Any suggestions on another plugin that will suffice?

    • This topic was modified 9 months, 2 weeks ago by bizcomweb.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Steve M

    (@wpsmort)

    Hi @bizcomweb,

    Could you please provide your name or any other information that will help me locate your ticket?

    Thread Starter bizcomweb

    (@bizcomweb)

    Hello Steve,

    My name is Don Rodger

    There is no ticket ID, just the following from AIOSEO –

    Re: AIOSEO Support Request from BizCom Dev Team

    This is the last person that responded, and I’ve since sent 5 replies with no response. – 

    Hi,

    Thanks for the follow-up.

    Could you please tell me if you're seeing a WordPress API error message in All in One SEO as seen here -
    https://a.supportally.com/i/Bd6p7p

    There appears to be an API issue for your user.

    Thanks!


    Did you find this helpful?
    YesKindaNo

    Regards,

    --
    Jeff Burns
    Technical Support
    [email protected]
    Thread Starter bizcomweb

    (@bizcomweb)

    There are console errors, even when I turn everything off and change the theme. It simply will not save.

    Plugin Support Steve M

    (@wpsmort)

    Hi @bizcomweb,

    I found your ticket and I see that we responded to you on February 6th at 16:04 ET asking for more information from you but we didn’t get a response.

    Can you please respond to our request so that we can help you further.

    Please note that we cannot provide support here as the www.ads-software.com guidelines state that support cannot be provided here for commercial plugins and themes.

    Thread Starter bizcomweb

    (@bizcomweb)

    As mentioned in my reply, I never received the email you mentioned. I requested it to be re-sent so I could respond, and I hadn’t heard back. Please resend the response you said was sent on Feb 6th (I received every prior reply but not that one) so I can respond and get this fixed. Thank you.

    • This reply was modified 9 months, 2 weeks ago by bizcomweb.
    Plugin Support Steve M

    (@wpsmort)

    Hi?@bizcomweb,

    I have resent that email.

    Thread Starter bizcomweb

    (@bizcomweb)

    Hello Steve. Any update? I provided what was requested, and still cannot save anything. Can this be corrected? If so, how, so I can move on. Thanks

    Plugin Support Steve M

    (@wpsmort)

    Hi @bizcomweb,

    It looks like one of our team has replied to your ticket. Please let me know if you didn’t receive their reply.

Viewing 8 replies - 1 through 8 (of 8 total)
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