Support is hard to reach!

  • The plugin works, but it is difficult to get working and the help articles are very basic. Offering a multitude of ways to achieve the same goal might be useful for some; but it would make more sense if the necessary <head> code insertion happened when you installed OptinMonster, not requiring the use of yet another plugin to accomplish the goal. Whether this is the plugin or just WordPress’ very strange way of making things difficult and hiding everything you need to make your site function, I do not know.

    It’s frustrating not being able to create a support ticket or contact chat support! The only way to contact support directly is to pay upfront for a year; alternatively you can post on a “community forum” and hope for a reply. Plus, they ask for your credit card information, even for the free version. I will note that OptinMonster replied to my community support post within 24 hours. While a prompter response would be helpful, at least I wasn’t left hanging. I am being told below that the lack of support for free customers is a Word Press requirement, but I don’t think I buy that excuse. Maybe they just get too many questions. But then again, maybe they wouldn’t be overwhelmed with questions like mine if the deployment was more straight forward.

    • This topic was modified 5 months, 2 weeks ago by bonestorm. Reason: Updating review based on support received
Viewing 1 replies (of 1 total)
  • Plugin Support Erica Franz

    (@ericakfranz)

    Hello @bonestorm ??

    I’m so sorry to hear of your frustration in getting started with OptinMonster! That certainly isn’t our intention; it is our aim to help you succeed and win while using OptinMonster. ??

    We do our best to provide onboarding guidance when you first sign up; with onboarding emails and an in-app wizard when creating your first campaign.

    We also have several onboarding docs available, including this one guide for getting started using OptinMonster with WordPress.

    Access to our OptinMonster University courses is included at no cost for all users, and we have a Free Gift Campaign offer to help our users get up and running with their first campaign as quickly as possible.

    As a free user it is required by www.ads-software.com that all of your support be handled through the www.ads-software.com support forums. We are not permitted to route you through to private support channels unless you are subscribed to a paid plan. We do our best to provide timely and thorough support for all users, including our free users.

    I did address your support concern here as quickly as possible: https://www.ads-software.com/support/topic/this-doesnt-seem-to-be-working/

    Would you be willing to update your review based on the current circumstances of support and resolution you received?

    I hope we can gain your trust in using OptinMonster for your lead generation goals. ??

Viewing 1 replies (of 1 total)
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