Support is WOEFULLY lacking

  • <!– wp:paragraph –> <p class=””>Absolutely wish I could give this 0 stars. The communication from these guys is shocking. They asked me to submit a request. It’s been nearly 2 months since I did that and they are not communicating. I want to purchase a lifetime plugin but need questions answered and they are ignoring me. I would avoid these yahoos. They only want your money and don’t care if you have issues or questions. Spend your money elsewhere</p> <!– /wp:paragraph –>

    Paid for lifetime license that is supposed to come with support that isn’t an age and a day coming. This is false. I have been waiting 11 days for a response to a license issue. This is not what you’d call premium support for a paid up license.

    • This topic was modified 2 years, 11 months ago by wilcochris. Reason: Updated review and review rating
    • This topic was modified 1 year, 4 months ago by wilcochris. Reason: Updated review in light of recent contact with devs
    • This topic was modified 1 year, 4 months ago by wilcochris.
    • This topic was modified 1 year, 4 months ago by wilcochris.
    • This topic was modified 1 year, 4 months ago by wilcochris.
    • This topic was modified 10 months, 3 weeks ago by wilcochris.
    • This topic was modified 6 months, 1 week ago by wilcochris.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author supsystic

    (@supsysticcom)

    Hello, @wilcochris
    Thank you for your feedback. User’s reviews help us to make Google Maps Easy plugin better and give us the inspiration to develop further.
    We will draw conclusions from your feedback and try to do our best to expedite problem resolution.
    Not all problems can be solved in a short time.
    We are ready to refund funds if the problem is not resolved.

    Best regards,
    Support Team.

    rob1951

    (@rob1951)

    Similar experience with Pro. No response to tech query after 2 weeks. Digging into the system – file structures and database to try to fix the query myself found another issue. Some of the exported marker file content is not re-instated when imported – I was trying to create code to edit the exported file to insert a large number of locations from another app.

    Same here. Wrote a different review about it. Absolutely no response after repeated requests.

    Thread Starter wilcochris

    (@wilcochris)

    My issue is still not sorted and I don’t have the time to chase up the developer. I have found an alternative solution and I won’t renew.

    My review drops to 0 stars

Viewing 4 replies - 1 through 4 (of 4 total)
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