Support is lacking…

Hello @funonline

I’m Mehedi Hasan, from the Spectra team. Thank you for taking the time to share your feedback on Spectra and its support. We value all customer experiences and appreciate you bringing this to our attention.

I understand your frustration that email communication might not feel like “real help” in situations needing a quicker resolution. While we sometimes need every detail about the issue to provide a personalized solution, we also value providing timely and effective solutions.

I’m truly sorry if the back-and-forth communication didn’t resolve your issue as quickly as you’d hoped. Could you please share the ticket ID you referenced in your review? I’d personally like to look into your ticket and see if there’s anything we can do to improve your experience. We are committed to finding a solution that satisfies you and makes your experience a 5-star one.

We appreciate your understanding and look forward to hearing from you soon.

Regards,

Mehedi Hasan

You have to be kidding?

Hello @funonline,

I apologize for any frustration my previous response may have caused. I assure you, we take all feedback seriously and genuinely want to address the issues quickly. However, I was unable to find a ticket with ‘funonline” username, hence, I asked for the ticket ID from you.

We need your cooperation to resolve any issues you are encountering. Rest assured, we’ll do our best to assist you promptly.

Thank you for your patience and understanding.

Regards,
Mehedi Hasan