support is not as expected

  • Overall experience is good, but i had a problem in posting media, reported in support section, classic reply with low willing to solve, later i solved it after 3 days of trials.

    • This topic was modified 3 years, 3 months ago by mohamettarik.
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  • Plugin Author Youzify

    (@youzify)

    Hello Mohamed,

    Hope you are doing great.

    Thanks for sharing your feedback with us.

    We are sorry that your issues took a while to be solved.

    Actually, we are going through a huge pressure each day on the premium support as we serve our paid clients with world-class support that takes all of our time, and you can see that in our paid plugin reviews as 99% of reviews are just because of the good support they receive.

    https://codecanyon.net/user/kainelabs/reviews

    Just wanna clarify that it’s not that we don’t wanna help quickly it’s just we are still not big enough to hire a dedicated team for the FREE support yet. That’s why here in the free version we only offer basic limited support especially we still have no benefits from this free version and it causes a big drop in our sales and even that we are still keeping it active. We are doing our best with the limited sources we have.

    We really hope you understand our situation and please let us know what we can do to make this experience better for you.

    Waiting for your kind reply.

    Best Regards, KaineLabs Team.

Viewing 1 replies (of 1 total)
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