Some issues with support, which were resolved

  • EDIT 2: It seems to be a great product and does what it claims. With the Pro version of the plugin, it is possible to enter as many Amazon products as one wants. Not sure we’ll go for it yet, but the support turned out to be great.
    The only missing thing is an actual demo, a video of the admin UI, or documentation as the buy-first-and-see-later formula may not be the best approach.
    Moving to 5 star as it seems to be better than what we have tested this far: Trustindex.io: too expensive ($349/y) and very cumbersome to set up for our particular needs; ElfSight: far too expensive in the long run, $60/y per 100 Amazon products (which they call widgets).

    = = = = = = = =

    EDIT: Abul has written to me with a great video explaining how things work. I’ll update to 4 stars for now. Thank for the effort.

    = = = = = = = =

    With several hundreds of titles, we wanted to try out the plug for Amazon reviews for our publications. Since the Amazon review part of the plugin isn’t enabled in the free version, we asked for a demo: no such thing.
    We then asked for screenshots of the admin UI, to understand how the review entry works: again, not possible.
    Eventually, after 3 email exchanges, we were sent 2 screenshot URLs, which were broken links.

    Every time we were given the same answer: buy it first, and if you’re not happy, we’ll refund you within 14 days. Unfortunately, to raise a purchase order, it is just not possible to do that. Seriously?

    • This topic was modified 3 years, 1 month ago by johnmatthias. Reason: support contacted me
    • This topic was modified 3 years, 1 month ago by johnmatthias.
    • This topic was modified 3 years, 1 month ago by johnmatthias.
    • This topic was modified 3 years, 1 month ago by johnmatthias.
    • This topic was modified 3 years, 1 month ago by johnmatthias.
    • This topic was modified 3 years, 1 month ago by johnmatthias.
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  • Plugin Author Deb Nath Utpol

    (@devutpol)

    Hi @johnmatthias

    Giving a bad review to a plugin for broken links is unfortunate, I just checked the reply from our support agent, and seems like both links are working fine, would you mind checking them again? Also, he must send the screenshots again as attachments if you keep the ticket open. You ended up the conversation by closing the ticket.

    Also, we don’t have a trial version but we do have 14 days refund policy and this is what our agent said, giving some screenshots of the UI might not be enough to understand the whole functionalities, that’s why he mentioned it.

    Though, I’d be happy to work with you to resolve your issue so that you can maybe reconsider your review.

    Thanks

    Thread Starter johnmatthias

    (@johnmatthias)

    Look, I’m also not happy to give a 1-star review, but saying “sorry, we don’t have any info to give you about the backend of an app we developed ourselves, so purchase the plugin and see how it goes” is simply unacceptable.

    Again, please reread, perhaps slowly this time, my emails where I say “I CANNOT RAISE A PO — PURCHASE ORDER — FROM MY COMPANY UNTIL I KNOW THAT THE SOLUTION WILL WORK“. I hope it is clear now.

    I’ll reopen the ticket if you want so that you may share some screenshots, but I have the intuition that this will end up just the same.

    Then, should I ever run into technical issues or questions, I now have low hopes we’ll ever be helped.

    • This reply was modified 3 years, 1 month ago by johnmatthias.
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