We have thousands of customers. Most love us. You can read 90 glowing 5-star reviews right here: https://www.ads-software.com/support/view/plugin-reviews/wp-all-import
Most of those reviews talk about how great our support is.
But if a customer acts like a jerk, which that reviewer did, they will likely be met with the same response which we gave to that reviewer. They can take their business elsewhere, because they aren’t welcome as customers of ours.
Regarding the “added threats of refusing the reviewers business”… are you kidding me? Why exactly would we ever want to do business with someone like that?
We’re too busy helping legitimate customers and making our product better. We don’t have time for jerks.
The exact reason I posted calling the reviewer a jerk was specifically to scare others like him from doing business with us. We don’t want their business.
>> The negative review simply criticized the free trial’s limitations in a polite manner
Let’s pretend the reviewer was instead reviewing a bakery. Let’s replace “plugin” with “food”, “tested” with “tasted”, “developer” with “bakery” / “owner”, etc.
Here’s the review now:
The one star is because some of the food can’t be tasted without paying for it. The bakery only allows me to eat croissants, muffins, and donuts for free, but not éclairs. Apparently the owner of the bakery could not figure out a way to allow customers to try the éclairs for free.
While the rest of the food tastes as it should, don’t waste your time with this bakery. It is a waste of time because the food costs money.
ONE STAR
That’s not polite. No way.
One star reviews are when you get really bad support, the product doesn’t work as advertised, there is a cockroach in your food and the restaurant still tries to charge you for it, etc. Not for “Only 95% of features are free! One star!”
