Support no answer

  • Resolved bbua97

    (@bbua97)


    2 years, 11 months ago

    Hey there,

    I have the pro version and wrote several mails to the support but don’t get any answer or anything, the live chat isn’t available too anymore. If there are some holidays or support isn’t available for some reasons please let your customers know.

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  • Hello bbua97,

    we have in fact been a bit slow on support these past few days. We deeply apologize for the inconvenience. We are a small team, and I, as the person who usually handles support, have been out of office due to my studies.

    I am currently in the process of replying to all tickets, hopefully yours included. If you do not happen to get an answer from us in the coming hours, please, let us know about the issues you’ve been contacting us about here.

    We are on live chat today too, and will be for the coming days 10AM-5PM CET.

    Thanks,
    Maria

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