Support not at his best

  • They advised me to hire a person who would explain to me the problem I had with their plugin, this is simply ridiculous, I’m an entrepreneur and as such I have paid a product, so if I prove with the facts that there is something wrong is not a freelancer who has to explain it to me ….

    Slow and presumptuous support.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author PickPlugins

    (@pickplugins)

    Thanks for your post,

    can you please tell me what was your issue? did we missed your support query?

    Regards

    Thread Starter artemplace

    (@artemplace)

    I sent you the screenshots after the procedure you told me,you should get off this horse and help the customers.

    Go to find the mail if you want,i’m off.

    Plugin Author PickPlugins

    (@pickplugins)

    i found you mail on 13/March

    your question was.
    Hello,how can i upgrade by the free to premium in my dashboard wp?

    i have replied your mail and you didn’t reply anything then.

    have missed your any reply?

    Regards

    Thread Starter artemplace

    (@artemplace)

    I’m premium, it’s not that.

    You know very well what i’m talkin about.

    Go to search the screenshots i sent you.

    Plugin Author PickPlugins

    (@pickplugins)

    i understand

    your issue was about to create custom ribbons(translation of text), you didn’t understand.

    i have told you several time to create your own ribbons image like exiting upload somewhere and put the url

    here is all image
    https://plugins.svn.www.ads-software.com/woocommerce-products-slider/trunk/assets/front/images/ribbons/

    finally you didn’t understand at all. that’s why i am recommending you to hire someone, as it was out of our support.

    again please follow:

    first download image from here
    https://plugins.svn.www.ads-software.com/woocommerce-products-slider/trunk/assets/front/images/ribbons/gift.png

    change it as you want, upload somewhere/your site copy the url and paste the url on “Ribbon src url.” input field. thats all.

    View post on imgur.com

    Regards

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    While premium experience is 100% allowed in reviews here, especially if the plugin author upsells in their plugin here, and is even encouraged this review got unpleasant with these words.

    Slow and presumptuous support.

    you should get off this horse and help the customers.

    Really?

    That’s enough. A back and forth is pointless and I’m closing this review.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Support not at his best’ is closed to new replies.