support responding

  • After the first email contact I gave Themific access to our website but never heard of them again. I send several emails afterwards to check in and try to find out when they could take a look at the problem.

    At the End, I did get a reply and my problem could be solved.

    • This topic was modified 2 years, 5 months ago by redical.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Themefic

    (@themefic)

    Hello
    Sorry to hear about your issue. We usually respond to all emails. Could u kindly check your spam, if you got the reply there?

    Plugin Author Sydur Rahman

    (@mdrejon)

    Hello, We are apologize for that kind of situation. Could you please, provide your support ticket #id no ? So that we can figure out your support ticket.

    Thanks.

    Thread Starter redical

    (@redical)

    Ticket#3416804

    Plugin Author Sydur Rahman

    (@mdrejon)

    We could not find your ticket with this ticket number. Would u kindly knock us on the ticket? Sorry for the inconvenience.

    Thread Starter redical

    (@redical)

    Hi, I gave it a push. I also found this number attatched to it: #827

    Plugin Author Sydur Rahman

    (@mdrejon)

    We replied to you, but maybe you didn’t get the reply its might be in you spam massage folder. here is the screenshot of the reply.
    We have checked your issue. you are using old version of the “Ultimate Addons for Contact Form 7” plugin. Please update our latest version of the plugin.
    and replied us on our support ticket.

    Thread Starter redical

    (@redical)

    Hi,

    I tried to update the plugin which broke the whole contact form entirely. To an extent that it doesn’t show on the webpage anymore. I had to roll back the update to make it work again.

    Do you have any other suggestion?

    Plugin Author Sydur Rahman

    (@mdrejon)

    @redical The issue has been resolved.

Viewing 8 replies - 1 through 8 (of 8 total)
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