Support Not responding for paid user

  • Resolved danbhl

    (@danbhl)


    4 years, 4 months ago

    Dear support,
    I have submitted a support case (2 in fact) since Monday and yet to receive a response or acknowledgment. I need support on my issues urgently. Not sure if this is the usual response time as i understand it takes a max of 48 hours, correct?

    Please let me know if i have filed a wrong support form? ( can’t be since i submitted from the account page)

    thanks and regards,
    Dan

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m sorry, but the developer knows they cannot have this conversation here.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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