support page not created – no interface

Hi there,

When you go to uCare Settings page, the plugin should show you the URL of the help desk.

if that’s still not working, go to the Advanced tab in the plugin settings, check the option that says “Restore Template Page” and click Save.

Best regards

Thanks for the quick reply.

I have tried those suggestions.

The help desk URL still leads to a 404 https://www.poshelp.com.au/?post_type=email_template&p=8608

Any other ideas?

cheers

Is that the URL that shows up under uCare – Settings ?
If so, then that’s really weird, and I haven’t seen this issue before. Would love to investigate more, just to see if there’s conflicts somewhere that I can add exceptions for.

Could you create a ticket through our support help desk so we can communicate better ? https://support.smartcatdesign.net/

Best regards

Hi,

Thanks for replying. I’ll pop a ticket in now

Issue fixed directly with customer through our help desk page.

Please take a minute to leave us a review here: https://www.ads-software.com/support/plugin/ucare-support-system/reviews/

Best regards