Support page not showing
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We are getting this error when using shortcode [supportcandy]
‘); wpsc_get_ticket_form(); }The page I need help with: [log in to see the link]
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@bigtrousers
Can you please share your site health info here?
Optionally, you can create a ticket on our website to share this. Please mention this thread in the ticket to relate.### wp-core ### version: 6.0.1 site_language: en_US user_language: en_US permalink: /%postname%/ https_status: true user_registration: 0 default_comment_status: open multisite: false user_count: 743 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/pipefurn/public_html wordpress_size: loading... uploads_path: /home/pipefurn/public_html/wp-content/uploads uploads_size: loading... themes_path: /home/pipefurn/public_html/wp-content/themes themes_size: loading... plugins_path: /home/pipefurn/public_html/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-active-theme ### name: Storefront Child theme of storefront (storefront-child-theme) version: 2.2.7 author: Automattic author_website: (undefined) parent_theme: Storefront (storefront) theme_features: core-block-patterns, widgets-block-editor, post-thumbnails, automatic-feed-links, custom-logo, menus, html5, custom-background, custom-header, site-logo, title-tag, customize-selective-refresh-widgets, wp-block-styles, align-wide, editor-styles, editor-font-sizes, editor-style, responsive-embeds, amp, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, starter-content, widgets, infinite-scroll theme_path: /home/pipefurn/public_html/wp-content/themes/storefront-child-theme ### wp-parent-theme ### name: Storefront (storefront) version: 4.1.1 author: Automattic author_website: https://woocommerce.com/ theme_path: /home/pipefurn/public_html/wp-content/themes/storefront ### wp-themes-inactive (2) ### Twenty Twenty-One: version: 1.6, author: the WordPress team Twenty Twenty-Two: version: 1.2, author: the WordPress team ### wp-mu-plugins (1) ### Health Check Troubleshooting Mode: author: (undefined), version: 1.5.0 ### wp-plugins-active (72) ### Aelia Currency Switcher for WooCommerce: version: 4.13.13.220801, author: Aelia Aelia Foundation Classes for WooCommerce: version: 2.2.9.220704, author: Aelia Campaign Monitor for WooCommerce: version: 1.4.8, author: Campaign Monitor Caxton: version: 1.30.0, author: PootlePress Checkout Field Editor for WooCommerce (Pro): version: 3.3.0, author: ThemeHigh Classic Widgets: version: 0.3, author: WordPress Contributors Cloudflare: version: 4.11.0, author: Cloudflare, Inc. Cookie and Consent Solution for the GDPR & ePrivacy: version: 3.1.2, author: iubenda ELEXtensions DHL Express/DHL Paket WooCommerce Shipping with Print Label: version: 6.0.0, author: ELEXtensions ELEX WooCommerce Australia Post Return Label Add-On: version: 1.0.5, author: ELEX ELEX WooCommerce Australia Post Shipping With Tracking: version: 3.1.0, author: ELEXtensions Embed Plus Plugin for YouTube Pro, with YouTube Gallery, Channel, Playlist, Live Stream, Facade: version: 14.0.1.3, author: Embed Plus for YouTube Team Facebook for WooCommerce: version: 2.6.19, author: Facebook Flexible SSL for CloudFlare: version: 1.3.1, author: One Dollar Plugin Gallery Captions for WooCommerce: version: 1.5.3, author: John Beales Google Listings and Ads: version: 2.0.2, author: WooCommerce Google XML Sitemaps: version: 4.1.5, author: Auctollo Health Check & Troubleshooting: version: 1.4.5, author: The www.ads-software.com community Hide Featured Image: version: 1.3.1, author: shahpranaf Homepage Control: version: 2.0.3, author: WooThemes Jetpack: version: 11.1.2, author: Automattic Pinterest for WooCommerce: version: 1.2.1, author: WooCommerce PixelYourSite: version: 9.1.1, author: PixelYourSite PixelYourSite Pinterest: version: 4.1.0, author: PixelYourSite Query Monitor: version: 3.9.0, author: John Blackbourn reCaptcha by BestWebSoft: version: 1.67, author: BestWebSoft Say What?: version: 2.0.2, author: Ademti Software Site Kit by Google: version: 1.80.0, author: Google Storefront Blog Customiser: version: 1.3.0, author: WooCommerce Storefront Blog Excerpt: version: 1.1.4, author: Wooassist Storefront Footer Bar: version: 1.0.4, author: WooThemes Storefront Hamburger Menu: version: 1.2.2, author: WooCommerce Storefront Mega Menus: version: 1.6.2, author: WooCommerce Storefront Parallax Hero: version: 1.5.7, author: WooCommerce Storefront Powerpack: version: 1.6.2, author: WooCommerce Storefront Pro Blocks: version: 3.4.0, author: Pootlepress SupportCandy: version: 3.0.2, author: SupportCandy SupportCandy - Assign Agent Rules: version: 3.0.0, author: SupportCandy SupportCandy - Automatic close tickets: version: 3.0.0, author: SupportCandy SupportCandy - Email Piping: version: 3.0.1, author: SupportCandy SupportCandy - FAQ: version: 3.0.0, author: SupportCandy SupportCandy - WooCommerce: version: 3.0.0, author: SupportCandy TikTok: version: 1.0.5, author: TikTok Transients Manager: version: 2.0.2, author: WPBeginner Ultimate FAQ - WordPress FAQ and Accordion Plugin: author: (undefined), version: 2.1.15 User Role Editor: version: 4.63, author: Vladimir Garagulya WooCommerce: version: 6.7.0, author: Automattic WooCommerce Aelia Currency Switcher - Composite Products Integration: version: 1.2.24.220704, author: Aelia <[email protected]> WooCommerce Blocks: version: 8.1.0, author: Automattic WooCommerce Brands: version: 1.6.34, author: WooCommerce WooCommerce Cache Handler: version: 1.0.37.220704, author: Aelia WooCommerce Composite Products: version: 8.5.0, author: WooCommerce WooCommerce Currency Switcher - Dynamic Pricing Integration: version: 1.0.28.220704, author: Aelia <[email protected]> WooCommerce Currency Switcher - Product Add-ons Integration: version: 1.3.13.220704, author: Aelia <[email protected]> WooCommerce Dynamic Pricing: version: 3.1.28, author: Element Stark WooCommerce Dynamic Pricing Table: version: 1.0.6, author: Stuart Duff WooCommerce Google Analytics Pro: version: 1.12.0, author: SkyVerge WooCommerce Measurement Price Calculator: version: 3.20.1, author: SkyVerge WooCommerce PayPal Payments: version: 1.9.1, author: WooCommerce WooCommerce PDF Invoices & Packing Slips: version: 3.0.0, author: WP Overnight WooCommerce PDF Invoices & Packing Slips Premium Templates: version: 2.8.0, author: Ewout Fernhout WooCommerce PDF Invoices & Packing Slips Professional: version: 2.4.0, author: Ewout Fernhout WooCommerce Product Add-ons: version: 5.0.0, author: WooCommerce WooCommerce Sequential Order Numbers Pro: version: 1.18.1, author: SkyVerge WooCommerce Stripe Gateway: version: 6.5.1, author: WooCommerce WooCommerce Tab Manager: version: 1.14.1, author: SkyVerge WP Mail SMTP: version: 3.5.1, author: WPForms YITH Infinite Scrolling Premium: version: 1.10.0, author: YITH YITH WooCommerce Ajax Search Premium: version: 1.21.0, author: YITH Yoast SEO: version: 19.4, author: Team Yoast Yoast SEO: WooCommerce: version: 15.0, author: Team Yoast Yoast SEO Premium: version: 19.0.1, author: Team Yoast ### wp-plugins-inactive (3) ### WooCommerce Product Documents: version: 1.13.0, author: SkyVerge WooCommerce Store Catalog PDF Download: version: 1.10.27, author: WooCommerce Xeroom - Woocommerce to Xero Accounts Synch: version: Xeroom 2.4.1, author: Peter Lloyd ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1650 imagemagick_version: ImageMagick 6.7.2-7 2021-04-02 Q16 https://www.imagemagick.org imagick_limits: imagick::RESOURCETYPE_AREA: 2 GB imagick::RESOURCETYPE_DISK: 1.844674407371E+19 imagick::RESOURCETYPE_FILE: 786432 imagick::RESOURCETYPE_MAP: 14 GB imagick::RESOURCETYPE_MEMORY: 7 GB imagick::RESOURCETYPE_THREAD: not available gd_version: bundled (2.1.0 compatible) ghostscript_version: unknown ### wp-server ### server_architecture: Linux 2.6.32-954.3.5.lve1.4.80.el6.x86_64 x86_64 httpd_software: Apache php_version: 7.4.30 64bit php_sapi: fpm-fcgi max_input_variables: 2000 time_limit: 90 memory_limit: 2048M max_input_time: 120 upload_max_size: 8M php_post_max_size: 8M curl_version: 7.84.0 OpenSSL/1.1.1q suhosin: false imagick_availability: true server-headers: date: Tue, 02 Aug 2022 05:50:27 GMT content-type: text/html; charset=UTF-8 cf-ray: 734489339a1fa88c-SYD cache-control: no-cache, must-revalidate, max-age=0 expires: Wed, 11 Jan 1984 05:00:00 GMT cf-cache-status: BYPASS cf-apo-via: origin,cookie cf-edge-cache: no-cache expect-ct: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct" report-to: {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=JN6QvJ8QWMvQZdHwWYq9hWUZ4NqIMLXrYTPplhEgiJaf6JLLAbLMV0FYtN4fOwbMvgzvCg%2Bo0ml96rxgPxVTYnpf7WJKWiok3GAMLdwQjGOq7slqzQxFzLxr%2Be%2B7QFqACl9ay09N"}],"group":"cf-nel","max_age":604800} nel: {"success_fraction":0,"report_to":"cf-nel","max_age":604800} vary: Accept-Encoding server: cloudflare content-encoding: br htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.7.39 client_version: mysqlnd 7.4.30 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/pipefurn/public_html/wp-content WP_PLUGIN_DIR: /home/pipefurn/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable ### jetpack ### site_id: 129765884 ssl_cert: No time_diff: 1 version_option: 11.1.2:1658199500 old_version: 11.1.1:1657580278 public: Public master_user: #4 phil current_user: #4 phil tokens_set: Blog User blog_token: NdztC(vxtYeKa)BJ52kiZgTwwD&KSK2o user_token: CoMJKodT1Ao&eN0BYHAd&OeCENlxxoyx version: 11.1.2 jp_plugin_dir: /home/pipefurn/public_html/wp-content/plugins/jetpack/ plan: free protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} full_sync: {"started":"Tue, 21 Sep 2021 05:42:27 +0000","finished":"Tue, 21 Sep 2021 05:42:37 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"4"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[4],"network_options":true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/pipefurniture.com.au","siteurl":"https:\/\/pipefurniture.com.au","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: All Pass. ### google-site-kit ### version: 1.80.0 php_version: 7.4.30 wp_version: 6.0.1 reference_url: https://pipefurniture.com.au amp_mode: no site_status: connected-site user_status: authenticated verification_status: verified-file connected_user_count: 1 active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights recoverable_modules: none required_scopes: openid: ? https://www.googleapis.com/auth/userinfo.profile: ? https://www.googleapis.com/auth/userinfo.email: ? https://www.googleapis.com/auth/siteverification: ? https://www.googleapis.com/auth/webmasters: ? https://www.googleapis.com/auth/analytics.readonly: ? capabilities: googlesitekit_authenticate: ? googlesitekit_setup: ? googlesitekit_view_posts_insights: ? googlesitekit_view_dashboard: ? googlesitekit_manage_options: ? googlesitekit_view_splash: ? googlesitekit_view_authenticated_dashboard: ? googlesitekit_view_wp_dashboard_widget: ? googlesitekit_view_admin_bar_menu: ? enabled_features: adsenseSetupV2: ? dashboardSharing: ? ga4ActivationBanner: ? ideaHubModule: ? twgModule: ? userInput: ? zeroDataStates: ? search_console_property: https://pipefurniture.com.au/ analytics_account_id: 2049????? analytics_property_id: UA-2049??????? analytics_profile_id: 2700????? analytics_use_snippet: no analytics_4_property_id: 2828554?? analytics_4_web_data_stream_id: 2747?????? analytics_4_measurement_id: G-E0???????? analytics_4_use_snippet: yes ### wp_mail_smtp ### version: 3.5.1 license_key_type: lite debug: No debug notices found.
It seems iubenda Cookie and Consent Solution for the GDPR & ePrivacy is a plugin clash.
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