Support questions for Pinpoint Booking plugin

Hi,

1. Although I have setup the 3 different times, nothing is appearing next to the 2.30pm tour. I’m not sure what I’ve done wrong? https://pasteboard.co/2VzOqoUWJqa3.png

You need to enable the option Add last selected hour price to total price in the Hour Settings.

2. When you click on a date, the whole form scrolls down the page and you basically lose all the info. Is there a way to disable that feature? Same when you place a test booking – the form scrolls down the page and you can’t see the Success message.

`To remove the scroll you need to edit the file dopbsp/assets/js/jquery.dop.frontend.BSPCalendar.js and comment on the lines that call the function DOPPrototypes.scrollToY.
Based on what you want to remove:

• line 752 to remove the scroll to the message you receive after clicking the book button
• lines 1053, 1074 removes the scroll when adding and removing a month in the view line
• line 2542 to remove scroll for hours,
• line 5659 remove the scroll to the Add to cart button when using WooCommerce
• line 5664 scroll to the reservation sidebar(this should be the one that solves the problem)

3. Can I disable the International area code section of the phone field? Or set the default to +61 for Australia?

You can’t remove all of the codes but you can set up the default by editing the form field and selecting the default country.

4. Can I set the system to approve bookings automatically, or do they have to be manually approved?

You need to go to Calendar->Edit calendar payment gateways and enable the option Enable instant approval

5. I have setup Email Templates, but no notifications are being received by either Admin or Customer. Any ideas what I’m doing wrong? Where do I set the email address of where the Admin notification should be sent?

You need to set up the notification settings in Calendar -> Edit calendar notifications and fill in these fields Notifications email, Reply email, Admin email sender.

6. How do I change the styling of the Booking form? Namely colors and fonts?

The font and style of the plugin can be editing the template files located dopbsp/templates based on what template you use. To keep the changes to these files for future updates, you can move them to wp-content/dopbsp-templates

7. With regards to plugin pricing, can I just pay for the Stripe add-on for the free version, or do I need to upgrade to Pro?

The Stripe add-on also work on the FREE version.

Hope this helps!
Best Regards,
Support Team

Hello! Thanks for your detailed reply ??

I have sorted out a few things, but still a number of problems, so hoping you can help:

1. Although I have setup the 3 different times, nothing is appearing next to the 2.30pm tour. I’m not sure what I’ve done wrong? https://pasteboard.co/2VzOqoUWJqa3.png

You need to enable the option Add last selected hour price to total price in the Hour Settings.

I have enabled this setting, but still nothing displaying for the 2.30pm tour. I’m not sure what else to try?

2. When you click on a date, the whole form scrolls down the page and you basically lose all the info. Is there a way to disable that feature? Same when you place a test booking – the form scrolls down the page and you can’t see the Success message.

`To remove the scroll you need to edit the file dopbsp/assets/js/jquery.dop.frontend.BSPCalendar.js and comment on the lines that call the function DOPPrototypes.scrollToY.

Is there a way to make this change using the Code Snippets plugin, rather than needing to amend theme files?

6. How do I change the styling of the Booking form? Namely colors and fonts?

The font and style of the plugin can be editing the template files located dopbsp/templates based on what template you use. To keep the changes to these files for future updates, you can move them to wp-content/dopbsp-templates

I use WordPress because it means I don’t need to know how to code ?? Are you able to help change fonts and colours via Custom CSS?

Regards
Melanie

Hi again – just doing some more testing and have a couple of other questions:

1. I can see the information about Email Templates, and have created a custom template for Customer Notification > Instant Approval User Notification AND Admin Notification > Instant Approval Admin Notification, but only the Admin one is being received with the Custom template. The Customer notification is being received with the default template. Can you please help me work out what setting I must be missing somewhere. There’s only ONE dropdown to select Email Template, rather than a setting for each Admin and Customer https://pasteboard.co/K4NRFROcikoM.png

2. Where do I change this copy for the onscreen message that appears once a booking is made? https://pasteboard.co/q6S9vC9PFmAW.png I also need to change the color as it’s very difficult to read on my website.

3. How do I hide this information from the Customer Notification? https://pasteboard.co/dsMU1Pg5Dxyi.png It doesn’t really seem relevant.

Thank you
Melanie

Hi again – is there any chance you can help me with this? It’s the last issue we’re trying to resolve before we go live.

Hope to hear from you soon!
Melanie

Hi,

I have enabled this setting, but still nothing displaying for the 2.30pm tour. I’m not sure what else to try?

One thing we forgot to mention, the availability was to be reset and remade.

Is there a way to make this change using the Code Snippets plugin, rather than needing to amend theme files?

Unfortunately no, you have to edit that file to disable the scroll.

I use WordPress because it means I don’t need to know how to code ?? Are you able to help change fonts and colours via Custom CSS?

Yes and no, some can be overwritten with custom code but some of it can’t because they have !important in the CSS code.

1. I can see the information about Email Templates, and have created a custom template for Customer Notification > Instant Approval User Notification AND Admin Notification > Instant Approval Admin Notification, but only the Admin one is being received with the Custom template. The Customer notification is being received with the default template. Can you please help me work out what setting I must be missing somewhere. There’s only ONE dropdown to select Email Template, rather than a setting for each Admin and Customer https://pasteboard.co/K4NRFROcikoM.png

In the email templates section is build to create different email templates groups for multiple calendar. So ID 1 contains all of the emails templates that can be used by the calendar user and admin. Hope this clears things up.

2. Where do I change this copy for the onscreen message that appears once a booking is made? https://pasteboard.co/q6S9vC9PFmAW.png I also need to change the color as it’s very difficult to read on my website.

The text can be changed in the translations section of the plugin. Regarding the color it has to be edited in the CSS templates. We know this is not ideal but we will not change it as we are working on a new version with a new design and interface.

3. How do I hide this information from the Customer Notification? https://pasteboard.co/dsMU1Pg5Dxyi.png It doesn’t really seem relevant.

The information in the |DETAILS| shortcode can’t be edited. But you can use the following shorcodes to edit the templates: |CALENDAR_ID|, |LANGUAGE|, |CURRENCY|, |CURRENCY_CODE|, |CHECK_IN|, |CHECK_OUT|, |START_HOUR|, |END_HOUR|, |NO_ITEMS|, |PRICE|, |PRICE_TOTAL|, |START_HOUR|, |EXTRAS_PRICE|, |DISCOUNT_PRICE|, |COUPON_PRICE|, |FEES_PRICE|, |DEPOSIT_PRICE|, |PAYMENT_METHOD|, |TRANSACTION_ID|, |IP|, |CALENDAR NAME|, |COUPON NAME|, |DISCOUNT NAME| & |LEFT TO PAY|.

Hope we answered everthing.
Best Regards,
Support Team

Thank you for your reply.

I seem to have gotten most of that working.

With regards to the scroll, I’m not prepared to edit plugin files to make that change – as far as I understand it they would be overwritten every time we update the plugin? Are you able to explain why you have added that as a feature? It seems like terrible UX. When testing on my laptop, the page scrolls right past the booking form, and you need to work out that you have to scroll back up. Sorry, but I don’t understand why it does the scroll.

I have purchased and installed the Stripe addon. Is there a way to make the credit card fields stacked rather than inline? It’s a bit strange not being able to see the credit card numbers you’ve entered https://pasteboard.co/ptuoIqEYDorX.png

Regards
Melanie