• Resolved mengeco

    (@mengeco)


    Hello,

    I sent a support request a few days ago, from a form adding all the requested information (captures, code slider …). Will I be able to get an answer soon?

    My problem concerning the text fields (only the text fields) of the slides which broke the design of my pages made with WPBakery.

    Best Regards

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabor

    (@nextendweb_gabor)

    Hi @mengeco!

    I couldn’t find a ticket what I could connect with you, so there could have been something going wrong. Officially we answer tickets within 24 hours during weekdays. When you won’t get an answer within this period, you should rather write a new ticket to us.

    About your problem:
    When a website’s design breaks while text layers are being used, usually the problem is caused by wrong html codes. Within the Text layer’s text field:
    https://smartslider.helpscoutdocs.com/article/1832-text-layer
    you should take a look, that if you used html codes and not just texts, that your codes are correct. If this won’t help, please send me an export of your slider:
    https://smartslider.helpscoutdocs.com/article/1728-export-import-slider
    to [email protected] and we will take a look! Also if your slider is published, send us a link to it too!

    Thread Starter mengeco

    (@mengeco)

    Hello,
    Yes indeed, I just pasted some plain text into the text fields. But I don’t understand why it breaks the design? Why doesn’t it automatically and simply take the style and format of the theme?
    This is a real shortcoming of the plugin (and I have tested a lot of slide plugins), even if it is very good for the main features.
    What setting should I change or adapt so that the format does not break my overall design?
    Thanks

    Plugin Support Laszlo

    (@laszloszalvak)

    Hi @mengeco

    If I understand correctly, then the problem that you actually mean is that the slider doesn’t inherit the style of your theme automatically, right?
    If this is what you meant, then we try to use strong CSS selectors for our own CSS to avoid third party CSS to override our styles. Otherwise the results that you see in the Slide editor and the actual results on the frontend would always be different. And you couldn’t even use our options to modify the style of the elements.

    If you want to modify the style of the layers, then you need to use our dedicated settings on the Style tab of the layers.

    Or as an alternative solution, you could make your CSS selectors much stronger e.g. with !important rule, and that way your CSS would override ours.
    However please note that, if this causes a problem we won’t be able to help you in resolving that, you will need to fix the problem with custom CSS, too. For this reason we don’t really suggest overriding our styles with custom CSS.

    If you meant something else, then please get in touch with us over the ticket system again here:

    and send us:

    • a link to the page where we can see the slider appear
    • a slider export of your slider, so we can check your settings

    Just make sure the email address that you will use doesn’t have typo in it, and can accept emails.

    Best regards,
    Laszlo.

    Thread Starter mengeco

    (@mengeco)

    I have used the support form to better describe my problem, although it is simple.
    Thanks !

Viewing 4 replies - 1 through 4 (of 4 total)
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