"Support Tickets" button does not show up in admin pages

  • Resolved Gaia Clary

    (@gaia-clary)


    9 years, 11 months ago

    I have installed the Sola Tickets Plugin as described. Within the Plugins list the Sola plugin is marked as activated. But i can not see the “Support Tickets” Button to customize the plugin.

    There is also no warning or error in the wordpress logs.

    Sidenote: We also had installed wpsc support tickets pro, which also uses the button “Support Tickets” for its plugin settings. But your button does not appear even after deactivating wpsc and reinstalling Sola.

    We also run a woocommerce site.

    How can i debug this further?
    thanks

    https://www.ads-software.com/plugins/sola-support-tickets/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author SolaPlugins

    (@solaplugins)

    Hi Gaia

    Sorry, I just want to make sure I understand you correctly.

    Which “Support Tickets” button are you referring to? When the plugin is activated then a menu item is added to the back-end section (Help Desk).

    The plugin can then be customized from there. Is this perhaps what you are looking for?

    Kind regards
    Albert

    Thread Starter Gaia Clary

    (@gaia-clary)

    Here is a screenshot of my Dashboard side panel

    I expected to see one more button named “Support Tickets” but this button does not show up.

    Plugin Author SolaPlugins

    (@solaplugins)

    Hi Gaia

    Sorry for the delayed response.

    I see, yes, there should be a link in the side panel called ‘Help Desk’.

    Something must have gone wrong during the activation process.

    Have you perhaps tried deactivating and reactivating the plugin?

    I released a newer version of the basic plugin yesterday. Would you please update to the latest version?

    Would you please let me know if the problem then persists?

    Kind regards
    Albert

Viewing 3 replies - 1 through 3 (of 3 total)
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