Support via MainWP possible?

  • Resolved tipat

    (@tipat)


    4 years, 12 months ago

    At times managing sites via MainWP is a life saver, especially when a new plugin is activated and crashes the site and no access to direct wp-admin. But able to access via MainWP to disable that last activated plugin.

    That being said, if a plugin causes the site to crash (i.e wp-admin) I also assume this plugin will also not render. So an idea if its possible to implement support for it via MainWP somehow?

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  • Plugin Contributor Natalie MacLees

    (@nataliemac)

    Hello @tipat ,

    If a plugin causes your site to crash, you can still access Plugin Detective and use it to find the offending plugin and deactivate it.

    As long as you can still access your hosting account, you can install Plugin Detective via FTP. We’ve included instructions for Manual Installation on the Installation tab.

    Once Plugin Detective is installed, head to yoursite.com/wp-content/plugins/plugin-detective/troubleshoot. You’ll be asked to log in with your WordPress username and password just to make sure you have the right permissions and then Detective Otto Bot will step you through troubleshooting just like always.

    Let us know if you have any other questions we can answer.

Viewing 1 replies (of 1 total)
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