Support wait times…??

  • Hi Support,

    I have my form all ready to go, but I’m receiving a mail notification error on the front end when the form is submitted – and the email isn’t delivered. Is it because it’s on the staging server? When I disconnect HIPAA forms from the assigned Gravity form, the server sends the notification email just fine. How do I remedy this? I tried troubleshooting
    bye deactivating all plugins and switching themes, and the problem persists.

    Last night I submitted this question in the support system but have not received a response back. What is the usual wait times from support on such questions?

    Thanks for your help, Peter

    The page I need help with: [log in to see the link]

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