Support? You bet!

Hi Physalis,

A detailed email was sent to you with some solutions & future development of some features requested by you. Nothing left unanswered from our side. We always listen and provide full support to all of the queries.

Best
Farhan

Hey Farhan,

that’s true: You replied to my first e-mail with my first bug reports and feature requests (some very basic), asking me to prioritise them. After that, I wrote several follow-up e-mails over weeks, and haven’t heard back until you sent a short (not detailed) e-mail with a bug fix update for an add-on we didn’t buy.
It then took you MONTHS (sic!) to get back with a quick e-mail with a new version of the main plugin which had exactly ONE of the BUGS (not feature requests) fixed, and one of the paid-for add-ons with exactly ONE of the bugs repaired as well. That was after I wrote this review, and after I had sent many e-mails on behalf of my customers again and not heard from you. And now again, I haven’t heard back from you since.
You might always listen, but having severe bugs in the application, not responding to support requests and sending half-bred updates after half of the time of the paid support period is truly not ‘full support to all the queries’.

I strongly dislike hate comments, or revenge reviews, but feel obliged to share my experience here for others considering building upon this plugin and its paid extensions. Unless you’re prepared to program and alter this plugin yourself, you might very well be left on your own, just as we were. And still are for most things.

• This reply was modified 3 years, 1 month ago by physalis.
• This reply was modified 3 years, 1 month ago by physalis.

Better to send a list of bugs here so we can offer you a solution.

Thanks

To give everyone examples: You cannot have a number or a dropdown field for an application form using a value of ‘0’ (zero) as a required field. I.e. if someone on the frontend in the form picks ‘0’ as their choice on a number or a dropdown field, the form won’t send and spit out an error message. We reported this bug months ago.
Also, some of the text strings you can’t translate, or settings for text elements in the backend are ignored, e.g. the form submission success message. This has been requested here almost a year ago.
Still nothing.

Better to send a list of bugs here so we can offer you a solution.

Thanks for the offer, @farhannoor , though we did send it multiple times via e-mail. I don’t understand why sending bugs directly through e-mail (support my customers paid for) is treated so badly. And why I would have to post them here again. Especially for your paid plugins.

We’ll check 0 number issue & will release an update. Success message is saved in the database, you cannot find such strings in the MO/PO files. You need a different approach to translate them on the fly e.g. action/filter hooks in action.

Although late, but your emails were replied. If you have still concerns, reply to those emails & we would be more than happy to reply them on our earliest.

Best
Farhan

@farhannoor Thanks for eventually taking a turn at fixing the problems.
As for the success message, there is even a setting in the backend – but it’s being ignored, and pulled from your hard-coded text string in the plugin.
You have my bug reports and feature request e-mails on file – should I send it again tomorrow to your e-mail address?

Yes, you can write to us if something was unanswered in our previous email or if you have more queries. We’ll check this option message & fix this as we are very close to release a new version of the plugin.

Best
Farhan

Okay, will send you the e-mail again tomorrow. As I stated, I had sent you many e-mails asking about the state of the bug fixing over the previous months, but hadn’t gotten a reply (see details above).

TLDR; Still the same – re-sent e-mails, no reply, no fixes. Also the aforementioned zero problem has not been fixed. No updates at all, in fact, be it a bug fix or the ‘new version of the plugin’. Also sick of writing here again to get any kind of support for their paid add-ons and the basic plugin.

• This reply was modified 3 years ago by physalis.