Surprised and disappointed

Sorry to see that you are dissipated. After a bit of digging, that’s what I found out:

O May 24 you sent an email about GA4 not reporting some orders you had that day. I replied immediately and told you that GA4 has a 24 hours delay for their transaction reports. That’s the last message in that particular conversation.

Digging some more, I found out that yesterday you also replied to one of our automated emails. Doing this is not the best way to raise a problem, we get tons of outo-responses to such emails and it’s hard to distinguish genuine messages. This second email offers no further details about the issue itself, but gives some explanations about why you would not consider upgrading further your license.

And now I see this message here with some details on what’s going on. So will try to answer the best I can with the little info I have:

1. If you want to get proper support, please answer the initial conversation you opened on the site.

2. If you want to get a refund, please send a message here: https://www.pixelyoursite.com/contact

3. The problem you describe is speciffic to your site. Keep in mind that we don’t have access to your data. The first thing to do is to test your events: use tagassistant.google.com and place a real order. It would be helpful to know if you see a purchase event.

4. Do you have GA4 Measurement secret key configured?

5. It’s also helpful to know if you have custom thank you pages, and what payment methods you use.

6. In such situations I also ask for two more things that allow for some basic debugging:

• If you have the paid pixel plugin:?open the plugin’s WooCommerce page, click on Track Purchases, disable the option to fire the Purchase event for transaction only, save.
• Do a test transaction and send us?the exact URL?you get after the purchase is complete.?

That would have been the normal course of conversation if that initial discussion would have been followed.

Dear Cristian Stoicescu, thank you for a much more comprehensive reply than we received to date. Kindly focus on the fact that we would like PixelMySite Pro to work for us… We are going to assume that [email protected] is the right email for two-way communication and that you cannot point us towards people who can help us with the setup between PMS Pro and GA4. Our web developer Jason Clark emailed contactme@ a few questions (e.g. We deploy WP Rocket and are there compatibility issues? We use delay js execution, is there a file we need to exclude? The tag is in the source code, I don’t know why its not being picked up) to which a reply would have been / be helpful. Thank you in advance for your reply to him.

Are you saying that there is a third email I somehow missed? Sorry about that, but is it possible to keep the conversation into one place and reply to the initial conversation?

Unfortunately my answer about WP Rocket will further disappoint. You need to test your environment and check if there are any conflicts. I am not aware of any issues with WP Rocket, but caches are tricky, especially if there are more than one. Sometimes, on top of the cache plugin there is a server or CDN and the combination can create problems.

Using delay execution for JS can create problems too, so again, testing would help.

Regarding support:

As a general rule, if you hava a problem with the paid plugin, send us a message using the Contact page on the site. Once you initiate the discussion, reply to our emails.

It’s not a good idea to reply to our newsletter emails, sometimes we miss those messages.

It’s not a good idea to email directly, in some instances the email lands in the spam folder.