survey maker submission issue

  • Resolved amres1

    (@amres1)


    1 week, 3 days ago

    I have noticed that after buying the survey maker plugin and deploy it to the production server the survey popup calls admin-ajax.php page under the wp-admin to submit the survery (/wp-admin/admin-ajax.php), all wp-admin is blocked from public internet from our side, how to make survey work without using this page

    • This topic was modified 1 week, 3 days ago by amres1.
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  • Plugin Support Jasmine

    (@hyenokian)

    Dear @amres1,

    Thank you for the topic.

    The plugin uses admin-ajax.php because it’s essential for processing requests related to the survey. Unfortunately, due to the way the plugin is built, we are unable to change this behavior as admin-ajax.php is heavily relied upon.

    However, as an alternative, you might want to check with your server administrator to see if it’s possible to configure the server to allow access to admin-ajax.php while still blocking access to other wp-admin files. This can sometimes be achieved by adjusting the .htaccess file or making changes to the server configuration.

    If you have any more questions, please let me know.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @amres1,

    We’re closing this ticket for now as we last heard from you 1 week ago.
    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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