Suscribers with hotmail mail cant receive my newsletters nor confirmation mail

  • Resolved fatima_cd

    (@fatima_cd)


    10 years ago

    Hi,
    I succeeded setting my newsletter and I am sending my confirmation email ans newsletter from a email account in gmail ([email protected]) and so far everyone can get my emails except hotmail users! please i need your help!
    I am using godaddy as my web hosting but i dont have my own domain mail(i didnt buy it) cos i want to used my gmail account email.
    I checked myself with one hotmail account and the confirmation email doesnt even reach the spam folder.
    My website is https://www.rutasdanzantes.com
    I have been reading many other topics and your own support forum, and i have also realized that in settings, in the tab “sending with” i dont have the sending with gmail option either, why?

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Wysija

    (@wysija)

    Please don’t use your own Gmail address to send newsletters with MailPoet. We removed that option because of an increase in problems with that, as you could see. Create another dedicated email from your domain (e.g., [email protected]) to send your newsletters.

    lihas1987

    (@lihas1987)

    Hi,

    since two weeks I have the same issue. Before that, everything was working fine. My newsletter subscripers with outlook and hotmail domain do not receive my newsletter. I am not sure whether during the last two weeks you have released a new update and that is why it is not working anymore.

    I tested the spam score on mail-tester.com and the score was 9. So this cannot be the issue as the newsletter even not reaches the spam folder of outlook or hotmail inbox. When I try sending a newsletter preview on a hotmail or outlook email address I receive the following message on my inbox

    SMTP error from remote mail server after MAIL FROM:<info@<mydomainname>.de> SIZE=70010:
    host mx4.hotmail.com [65.55.37.120]: 550 SC-001 (COL004-MC4F16) Unfortunately, messages from 217.160.95.218 weren’t sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to https://mail.live.com/mail/troubleshooting.aspx#errors.

    I have a private domain and if I try sending out an email to a outlook or hotmail email address using the email client of my provider 1&1, then the email is successfully sent. So I think there is an issue only when I use the mailpoet plugin in WordPress and sent an email using your plugin.

    Any help would be appreciated. Thanks a lot for your answer.

    Lihas

    lihas1987

    (@lihas1987)

    SOLVED

    I followed the steps mentioned here

    https://aacable.wordpress.com/2013/03/26/howto-remove-your-mail-server-ip-from-hotmail-black-list/

    and the IP address were removed from the blacklist by Microsoft support.

    Lihas

    Wysija

    (@wysija)

    We’re glad you found a solution.

Viewing 4 replies - 1 through 4 (of 4 total)
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