• I just realized a page i manage is suspended. I am not 100% sure which email is linked here but I cant log in to check that to see if there was an email sent about it but i had no notification. Now i cant even log in to request details or get help. I am not sure why it was suspended and cant think of any reason why it would be. We recently switched our forms to Ninja forms and were getting less spam so this makes no sense. What can I do to contest this suspension or find out a reason?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    When I visit your site, I see

    This Account has been suspended.

    Contact your hosting provider?for more information.

    Please contact your hosting provider via the link; it seems your hosting account (not your WP login) has expired.

    Thread Starter altrusacom

    (@altrusacom)

    I’ve already contacted GoDaddy and they the problem lies with WordPress. If the problem is NOT wordpress why cant I log in to my dashboard?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I can’t even get to your site; this happens *before* WordPress. Your site is hosted by “A Small Orange”, which seems to be part of EIG, not GoDaddy.

    sdstern@sds-desk ~> nslookup altrusaservice.org
    Server: 127.0.0.53
    Address: 127.0.0.53#53

    Non-authoritative answer:
    Name: altrusaservice.org
    Address: 129.121.5.164

    sdstern@sds-desk ~> whois 129.121.5.164

    [Querying whois.arin.net]
    [whois.arin.net]

    #
    # ARIN WHOIS data and services are subject to the Terms of Use
    # available at: https://www.arin.net/resources/registry/whois/tou/
    #
    # If you see inaccuracies in the results, please report at
    # https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
    #
    # Copyright 1997-2024, American Registry for Internet Numbers, Ltd.
    #


    NetRange: 129.121.0.0 - 129.121.255.255
    CIDR: 129.121.0.0/16
    NetName: OGTIPS1-129-121
    NetHandle: NET-129-121-0-0-1
    Parent: NET129 (NET-129-0-0-0-0)
    NetType: Direct Allocation
    OriginAS: AS26337
    Organization: Oso Grande IP Services, LLC (OGISL)
    RegDate: 1988-03-11
    Updated: 2014-11-26
    Ref: https://rdap.arin.net/registry/ip/129.121.0.0
    OrgAbuseHandle: ABUSE3681-ARIN
    OrgAbuseName: Abuse
    OrgAbusePhone: +1-919-408-7600
    OrgAbuseEmail: [email protected]
    OrgAbuseRef: https://rdap.arin.net/registry/entity/ABUSE3681-ARIN

    OrgTechHandle: ENO74-ARIN
    OrgTechName: EIG Network Operations
    OrgTechPhone: +1-877-659-6181
    OrgTechEmail: [email protected]
    OrgTechRef: https://rdap.arin.net/registry/entity/ENO74-ARIN

    OrgNOCHandle: ENO74-ARIN
    OrgNOCName: EIG Network Operations
    OrgNOCPhone: +1-877-659-6181
    OrgNOCEmail: [email protected]
    OrgNOCRef: https://rdap.arin.net/registry/entity/ENO74-ARIN

    RNOCHandle: NOC13063-ARIN
    RNOCName: Network Operations Center
    RNOCPhone: +1-919-408-7600
    RNOCEmail: [email protected]
    RNOCRef: https://rdap.arin.net/registry/entity/NOC13063-ARIN

    RTechHandle: NOC13063-ARIN
    RTechName: Network Operations Center
    RTechPhone: +1-919-408-7600
    RTechEmail: [email protected]
    RTechRef: https://rdap.arin.net/registry/entity/NOC13063-ARIN

    RAbuseHandle: ABUSE3681-ARIN
    RAbuseName: Abuse
    RAbusePhone: +1-919-408-7600
    RAbuseEmail: [email protected]
    RAbuseRef: https://rdap.arin.net/registry/entity/ABUSE3681-ARIN


    #
    # ARIN WHOIS data and services are subject to the Terms of Use
    # available at: https://www.arin.net/resources/registry/whois/tou/
    #
    # If you see inaccuracies in the results, please report at
    # https://www.arin.net/resources/registry/whois/inaccuracy_reporting/
    #
    # Copyright 1997-2024, American Registry for Internet Numbers, Ltd.
    #

    Your domain is registered through GoDaddy, but it’s not where you’re hosted.

    dstern@sds-desk ~> whois altrusaservice.org
    [Querying whois.pir.org]
    [whois.pir.org]
    Domain Name: altrusaservice.org
    Registry Domain ID: f35560cd948e4522bcea974c6ffdc09d-LROR
    Registrar WHOIS Server: https://whois.godaddy.com
    Registrar URL: https://www.whois.godaddy.com
    Updated Date: 2024-09-30T16:32:18Z
    Creation Date: 2017-09-29T15:07:30Z
    Registry Expiry Date: 2025-09-29T15:07:30Z
    Registrar: GoDaddy.com, LLC
    Thread Starter altrusacom

    (@altrusacom)

    OMG i had no idea… ok, I’m going to investigate on their side. I thought I changed the hosting to GoDaddy years ago..

    Thanks for you help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.