Suspicious Subscriber

I sent this over 24 hours ago on a Weekday. I am getting ready to add many of my clients to CleanTalk, but If I can’t get a response in a reasonable amount of time, I’m not going to recommend this to my clients.

I am looking at the Security plugin. I purchased it for my site. I submitted the analysis request, but I have no idea what happens next. Why can the “unknown files” be deleted but the others can’t? Your plugin info says the site is protected, but it doesn’t appear to be “protecting” the site; just showing that malware is there. Any help is appreciated.

Hello, @reveal94

We are sorry for the late responce.

We’ll analyse this request and tune our filters if it necessary.
If you have more missed spam, please, mark them in your anti-spam log.
Instruction is here: https://cleantalk.org/help/faq#feedback_spam

As for malware scanner, you can find more information about this feature in this manual:
https://cleantalk.org/security-malware-scanner

Also, please, copy-paste your question about CleanTalk service here in our private Ticket System:

https://cleantalk.org/my/support/open

WordPess.org Support Forum is for plugins only.

Sorry for the inconveniences.

Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

Best regards.

• This reply was modified 6 years, 6 months ago by amagsumov.

All the “support” buttons go to this forum. There is no way to get to the link you sent me other than when you sent it to me.

Hello.

You can always find the link to our support system in your CleanTalk Dashboard.
https://cleantalk.org/my/support

Feel free to contact us anytime.

Best regards.

One more thing.

Direct link to our private Ticket System:

https://cleantalk.org/my/support/open

Thank you.

Hello!
We’ve tweaked our filters for your site specifically.