SVG Image Issue on Desktop

  • Resolved o2cure

    (@o2cure)


    4 years ago

    Hi Team,

    Please go through this page, and you will find some white space actually I have used icons over there in SVG format but those icons are not visible on the desktop.

    https://o2cure.in/product/plug-play-air-purifier/

    If you will open the same page on mobile or tablet you will be able to see those icons.

    To troubleshoot the issue, I deactivated Elements kit Elementor addons plugin and instantly I found that the icons in SVG format start displaying on desktop as well.

    Please resolve this issue.

    Regards,
    Sharan

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Benjir Ahmed

    (@benjirahmed)

    Hey @o2cure ,

    We have checked your given website’s url and found that SVG image is not showing on desktop only. We can not say that exactly why this issue is happening to your site only. As we haven’t received any complaint about this issue so far and we couldn’t reproduce this issue in our development environment.

    So, it would be better if you could open a support ticket at our support center by referring this support thread. We will inspect the problem properly and give you an update as soon as we can.

    Waiting for your response and we are always here to help you.

    Regards,
    Benjir Ahmed

    fabiopuricelli

    (@fabiopuricelli)

    I’m having the same issue.
    Can’t use your logo carousel widget with svg icons.
    It would be great to find a solution otherwise I will have to convert all svg logos into other image formats.

    Benjir Ahmed

    (@benjirahmed)

    Hey @o2cure ,

    We have replied to your support ticket with the solution. Please check and let us know the update.

    Regards,
    Benjir

    Thread Starter o2cure

    (@o2cure)

    Thanks, the issue resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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