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Resolved msdesignfoto
(@msdesignfoto)

4 years, 1 month ago

Hello

This is the 3rd time I ask this, both my support requests are not answered and I feel somehow ignored by the developpers. My client has the paid version of the plugin, and the image swatches and color swatches get completely misaligned when viewing the product in mobile.

In the computer and tablet, the table appears great with 5 columns x other rows all straight, but when it adjusts to mobile view and makes x columns x other rows, they get completely misaligned.

Please fix this with an update, or reply to the requests I sent through the StudioWombat website for a way to fix this.

Screenshot here

Thanks.

The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Wombat Plugins
(@maartenbelmans)

4 years, 1 month ago

Hi @msdesignfoto

Sorry that you feel ignored, it’s not our intention. But you’re right, you have asked this already a while ago. Apologies! We have not forgotten about your issue and it’s on our to-do list to tackle. We’ll do our best to add it in the next release.

Thank you for your patience.

Kind regards,
Maarten

Thread Starter msdesignfoto
(@msdesignfoto)

4 years, 1 month ago

Ok I will wait for that update. Meanwhile I will keep our products as they are, hoping the swatches grid eventually gets fixed.

Cheers

Plugin Author Wombat Plugins
(@maartenbelmans)

4 years, 1 month ago

Hi @msdesignfoto

I want to start on this issue so it can be fixed asap. I tried a product on your site but the image URL’s don’t exist: https://i.snipboard.io/cNaGD1.jpg Can you send me a link to a specific product?

Thanks!

Thread Starter msdesignfoto
(@msdesignfoto)

4 years, 1 month ago

Sure, here are two products with that issue:

https://copitrajecolombo.pt/produto/gravata-colorida/

https://copitrajecolombo.pt/produto/fitas-lisas/

Cheers

Plugin Author Wombat Plugins
(@maartenbelmans)

4 years, 1 month ago

Hi @msdesignfoto

Just an update on this: we have identified the issue and a fix will be going live with the next update. Thank you for your patience on this, it’s really appreciated. Keep an eye out for the update. We’re hoping to roll it out this week.

Plugin Author Wombat Plugins
(@maartenbelmans)

4 years, 1 month ago

Hi @msdesignfoto

This issue is now fixed in our latest release. I’m closing this issue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Swatches alignment’ is closed to new replies.

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