• Resolved wholelife

    (@wholelife)


    Hello, I recently switched from stripe payments to woopay and now I am getting failed orders on my events. When someone tries to purchase the event, the order fails. What is weird is that if they refresh the page immediately and try again, it will work…The error code on the orders is as follows and below this is my status report. How do I fix this?

    A payment of $40.00 failed to complete with the following message: Error: No such PaymentMethod: 'pm_1Px9PZFuiXB5oUVxvRKbg4BF'; OAuth key or Stripe-Account header was used but API request was provided with a platform-owned payment method ID. Please ensure that the provided payment method matches the specified account.

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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Stef

    (@serafinnyc)

    @wholelife sounds like you may have crossed your keys somewhere.

    Thread Starter wholelife

    (@wholelife)

    @serafinnyc You are probably right, but I don’t know where to find them and I can’t figure out how to contact woocommerce lol

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Can you please update WooPayments to the latest version: 8.2.1 and let us know if that helps?

    Also, do you see the error only on event types, or do you see the same error on trying to purchase a simple product?

    Edit:

    I can’t figure out how to contact woocommerce lol

    You can reach out for help with WooPayments here, or at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    If you do contact us there, please include a link to this forum thread, so that we can keep track of what’s already been discussed.

Viewing 3 replies - 1 through 3 (of 3 total)
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