Switched to ‘Creator’, still does not show

  • Resolved baggi-t

    (@baggi-t)


    1 month, 1 week ago

    I’ve switched my Instagram account from Personal to Creator but the feed still does not show. Have tried to delete my original feed and create a new one but Spotlight seems to be unable to ‘forget’ the original feed and the new one doesn’t work. How do I fix this?

    The page I need help with: [log in to see the link]

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  • Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @baggi-t

    Thanks for reaching out!

    Since you’ve switched your Instagram account from Personal to Creator, you’ll need to update the connection in Spotlight to ensure everything works properly. Please follow these steps to resolve the issue:

    1. Update the plugin – Ensure you’re using the latest version of Spotlight (v1.7.2). If not, please update it first.
    2. Reconnect your Instagram account – After updating, reconnect using one of the new connection methods: Basic (via Instagram) or Advanced (via Facebook).
    3. Remove the old Personal account – Go to Instagram Feeds > Settings > Accounts in your WordPress dashboard. Locate the previously connected Personal account(s) and delete them.

    Once you’ve completed these steps, try setting up the new feed again, and it should work as expected. Let me know if you need any further assistance!

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