Switching language triggers mod security rule and 403

  • Resolved leanda

    (@leanda)


    3 years, 4 months ago

    Hi there

    We are having a problem with 403 pages on our site and our host has pinpointed it the TranslatePress plugin.

    When we switch to the none default language and then access translated posts we sometimes get a 403 page. Looking at the logs our host tells us the plugin is triggering a mod security rule and then it’s hitting resource limits becasue it thinks the site is being attacked.

    Any ideas?

    Thanks

    • This topic was modified 3 years, 4 months ago by leanda.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    This error is probably generated by a security plugin that you’re using right now.
    Try to disable it and see if the issue persists.

    Also, clear any caching you might have enabled or disabled it temporarily.

    Thread Starter leanda

    (@leanda)

    Hi

    Our host has confirmed that it’s the TranslatePress plugin triggering the error with their server configuration. We do run Wordfence, but we still get the issue with WF disabled, we don’t run any caching plugins.

    I have sent errors logs to you guys so hopefully you’ll be able to pinpoint exactly what part of your plugin is triggering the mod security rule and making our server see it as an attack.

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    Please specify on the ticket you have opened on our website that you already contacted us on the free support so when we will have more details about that caused the issue to be able to share the solution.

    Thread Starter leanda

    (@leanda)

    Hi Alex

    Thanks, this was resolved a few weeks ago with support. Our host server configuration didn’t allow TranslatePress to perform a direct database connection. Problem now solved.

    Thanks again.

    Plugin Support Alex

    (@alexcozmoslabs)

    Hi,

    Glad to hear it’s working now.

    Best Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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