Switzerland VAT : Not woking

  • Resolved josselynj

    (@josselynj)


    7 months, 3 weeks ago

    Good morning, I configured my store to list products excluding tax (since I calculate taxes), I added my VAT class with FR with a VAT of 20%, it works very well.

    If I select another country > I have 0% because I added a rule for that.
    However, if I create a rule for Switzerland (or even if I only put the FR and CH rule) Switzerland remains displayed with 20% VAT even though my client indicates being in Switzerland on the sales page.

    Screens & status report: https://u.pc.cd/w0M
    I’ve deactivated all plugins > Same
    Switch to storefront > same
    Status report > In the previous link

    Thank you for the help !

Viewing 4 replies - 16 through 19 (of 19 total)
  • Thread Starter josselynj

    (@josselynj)

    Hi

    Here is the database : https://u.pcloud.link/publink/show?code=XZDJjx0ZfHswc9HOtYFt5es2yqrQ8YUpsdf7

    And i’ve replace with the Cart block as you ask it

    The problem is still here

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello josselynj,

    Thank you for getting back to us.
    Since this is a public forum, there are some limitations on the information we can ask you to share here.

    To help us look into this further, could you please create a ticket through your Woo.com account?
    Once you’ve done that, share your ticket number with me here, and I’ll follow up on it right away.
    You might get an AI reply, please ignore that for now.

    If you have any more questions or concerns, feel free to ask.
    We’re always here to assist you.

    Best regards.

    Thread Starter josselynj

    (@josselynj)

    Hi,

    I’ve open a ticket, i’ve the chat pop up on the right corner, but i didn’t receive anything about a Ticket Number :/

    Hey, @josselynj!

    I found your ticket via the forum URL, so I can confirm we got it and our team will reply via email as soon as possible so we can help you figure this out! ??

    Have a wonderful day!

Viewing 4 replies - 16 through 19 (of 19 total)
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