Sync did work, works no longer – updated

  • Support gave up immediately and blamed hosting, even though their own status sheet said there weren’t any communications problems between them and the website, and I told them that nothing had changed on my end. There are no error messages on their end, so there’s nothing I would be able to say to hosting. Maybe I’ve been lucky, but this is the first time in many years I’ve dealt with such inept support. Also, please don’t reply with your form text. It seems you’ve been having these issues for over 10 months, and your support is still not working for your customers.

    • This topic was modified 2 years, 7 months ago by jasonliv.
    • This topic was modified 2 years, 7 months ago by jasonliv.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Had the same experience. I just started using them again after a couple years dormant. Back then support was super helpful and always worked through to get a good solution outcome. Now it feels like they just read a couple lines and are done. When I walked for a senior tech support person on a recent chat the person just disappeared.

    Seems they have fallen into the same trap as others of growing too big to provide the kind of support that made hem the provider of choice.

    Thread Starter jasonliv

    (@jasonliv)

    I have changed the number of * from 1 to 3 because their support reached out to me overnight and gave me more things to try. One of those things worked for me – checking the URL link, someone had accidentally changed it on the Printul website.

    Although the online support was useless (hence 3*), their second line of support did the job. Personally, I’d suggest that the error message on their website should have a link to a FAQ detailing the things to try. This would mean that we would be less likely to have to contact support.

    Thanks though for contacting me.

    • This reply was modified 2 years, 7 months ago by jasonliv.

    Hi, Jason!

    Thank you for sharing your experience.
    We’re glad to hear that the offered solution worked for you.

    We understand that it is frustrating not to receive technical support, however, please know that our developer teams have gone through all possible ways we can assist directly, and based on that we offer our suggestions.
    Thank you for letting us know your concerns! We are constantly working on ways how to improve our support quality. That being said, we recommend Woocommerce for users with prior developer experience and skills since it requires more technical knowledge to set up and maintain.

    Thread Starter jasonliv

    (@jasonliv)

    Renate

    You managed to pull failure from the jaws of success. I’ll contact you and your colleague who actually helped me, using your support email address.

Viewing 4 replies - 1 through 4 (of 4 total)
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