Sync error
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When a product is deleted or out of stock, it continues to appear in the facebook store. How can we remove these products that are no longer available?
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same problem here
Hello @camilo517
Can you please confirm if you only have 1 catalog on Facebook?
If there’s more than 1 catalog on Facebook, this might be related to updates that are being done on a different catalog.
Check the catalog ID on your Facebook store and then navigate to WP Admin > Marketing > Facebook, click on the catalog link here. Is this catalog ID the same?
I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.
Once we have that information, we’ll be in a better place to help.
The id matches, we only have one catalog
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Hi @camilo517,
The out-of-stock products are expected to display as Out of stock in the Facebook catalog, too.
As a next step, please do the following:
From your system status report, ensure your PHP Post Max Size is at least 512 MB. Your host can help you increase it in case it’s below.
Next, visit: Marketing > Facebook > Product Sync and attempt a manual sync (see screenshot below).
Link to image: https://d.pr/i/FQ1LQDAllow 15?mins at least for the sync to completely before looking for results.
Would you please let me know if that worked and what you have under:
WP Admin → WooCommerce → Status → Logs
for the plugin if it did not work?Thanks!
We have increased the php parameter that it told us and it did not work
Products that are no longer in woocommerce or out-of-stock products continue to appear. Even some duplicate products, as if the variations had been split into single products
Really the plugin works badly in any WooCommerceI don’t see any errors in the logs.
Hi @camilo517
Try to delete the products one by one from the Edit Product page, using the “Delete products on Facebook” option.
Once that is done, confirm if the product was indeed removed from within Facebook. Once you’ve confirmed the product was removed try updating the product in WooCommerce by making a change the price or data. The product should not resync.
We have almost a thousand products, as you will understand it is not a viable option
The plugin has hundreds of bugs, it’s not just thatHi @camilo517,
I agree manually deleting about a thousand products isn’t a viable option.
A good alternative will be deleting all the products in the catalog so they can resync. We have a code snippet you can add to your site that’ll delete all products in the Facebook catalog.
We recommend adding code snippets using a plugin such as Code Snippets: https://www.ads-software.com/plugins/code-snippets/
(Remember to remove the snippet after all products are removed from Facebook)
Hi @camilo517
We’ll mark this thread as close, but feel free to open a new support thread should you still have issues after using the most recent version of Facebook for WooCommerce.
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