Sync error

same problem here

Hello @camilo517

Can you please confirm if you only have 1 catalog on Facebook?

If there’s more than 1 catalog on Facebook, this might be related to updates that are being done on a different catalog.

Check the catalog ID on your Facebook store and then navigate to WP Admin > Marketing > Facebook, click on the catalog link here. Is this catalog ID the same?

I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

Once we have that information, we’ll be in a better place to help.

The id matches, we only have one catalog

### WordPress Environment ###

WordPress address (URL): https://true-stories.es
Site address (URL): https://true-stories.es
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 528 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: nginx/1.20.2
PHP Version: 8.0.17
PHP Post Max Size: 158 MB
PHP Time Limit: 300
PHP Max Input Vars: 9000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 10.3.34-MariaDB-0+deb10u1
Max Upload Size: 102 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: cr6wPeGq_
Tama?o total de la base de datos: 161.69MB
Tama?o de los datos de la base de datos: 127.25MB
Tama?o del índice de la base de datos: 34.44MB
cr6wPeGq_woocommerce_sessions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
cr6wPeGq_woocommerce_order_items: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_woocommerce_order_itemmeta: Datos: 0.27MB + índice: 0.17MB + Motor InnoDB
cr6wPeGq_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
cr6wPeGq_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_actionscheduler_actions: Datos: 5.02MB + índice: 5.95MB + Motor InnoDB
cr6wPeGq_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_actionscheduler_logs: Datos: 3.02MB + índice: 3.45MB + Motor InnoDB
cr6wPeGq_cartflows_ca_cart_abandonment: Datos: 0.14MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_cartflows_ca_email_history: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_cartflows_ca_email_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_cartflows_ca_email_templates_meta: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_comments: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB
cr6wPeGq_e_events: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_e_submissions: Datos: 0.02MB + índice: 0.27MB + Motor InnoDB
cr6wPeGq_e_submissions_actions_log: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
cr6wPeGq_e_submissions_values: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_gdpr_cc_options: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_imagify_files: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
cr6wPeGq_imagify_folders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_mensagia_admins: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mensagia_countries: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mensagia_sms_notifications: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mensagia_sms_notifications_lang: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mrw_cities: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mrw_orders: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mrw_ranges: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_mrw_taxes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_ms_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_options: Datos: 13.03MB + índice: 0.38MB + Motor InnoDB
cr6wPeGq_pmxi_files: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_pmxi_hash: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_pmxi_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_pmxi_images: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_pmxi_imports: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_pmxi_posts: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_pmxi_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_postmeta: Datos: 50.36MB + índice: 12.41MB + Motor InnoDB
cr6wPeGq_posts: Datos: 34.31MB + índice: 0.77MB + Motor InnoDB
cr6wPeGq_rank_math_404_logs: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_rank_math_analytics_objects: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_rank_math_internal_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_rank_math_internal_meta: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_rank_math_redirections: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_rank_math_redirections_cache: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_sib_model_contact: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_termmeta: Datos: 0.25MB + índice: 0.14MB + Motor InnoDB
cr6wPeGq_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_term_relationships: Datos: 0.22MB + índice: 0.13MB + Motor InnoDB
cr6wPeGq_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_trp_dictionary_es_es_en_gb: Datos: 0.05MB + índice: 0.05MB + Motor InnoDB
cr6wPeGq_trp_gettext_en_gb: Datos: 0.13MB + índice: 0.16MB + Motor InnoDB
cr6wPeGq_trp_gettext_es_es: Datos: 0.19MB + índice: 0.19MB + Motor InnoDB
cr6wPeGq_trp_original_meta: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
cr6wPeGq_trp_original_strings: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_usermeta: Datos: 0.19MB + índice: 0.09MB + Motor InnoDB
cr6wPeGq_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
cr6wPeGq_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wcpdf_packing_slip_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_wc_order_product_lookup: Datos: 0.05MB + índice: 0.06MB + Motor InnoDB
cr6wPeGq_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
cr6wPeGq_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_wc_product_attributes_lookup: Datos: 0.14MB + índice: 0.11MB + Motor InnoDB
cr6wPeGq_wc_product_meta_lookup: Datos: 0.23MB + índice: 0.41MB + Motor InnoDB
cr6wPeGq_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wdr_order_discounts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wdr_order_item_discounts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wdr_rules: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_woobe_history: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
cr6wPeGq_woobe_history_bulk: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cr6wPeGq_woodmart_wishlists: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_woodmart_wishlist_products: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wpr_rucss_resources: Datos: 11.20MB + índice: 0.17MB + Motor InnoDB
cr6wPeGq_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
cr6wPeGq_wps_hit: Datos: 0.02MB + índice: 0.14MB + Motor InnoDB
cr6wPeGq_wps_index: Datos: 5.03MB + índice: 6.05MB + Motor InnoDB
cr6wPeGq_wps_key: Datos: 0.16MB + índice: 0.09MB + Motor InnoDB
cr6wPeGq_wps_object_term: Datos: 1.06MB + índice: 1.56MB + Motor InnoDB
cr6wPeGq_wps_object_type: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
cr6wPeGq_wps_query: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wps_uri: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wps_user_agent: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cr6wPeGq_wt_iew_action_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wt_iew_cron: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wt_iew_ftp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cr6wPeGq_wt_iew_mapping_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

acf-field: 8
acf-field-group: 3
attachment: 1544
cms_block: 65
elementor_library: 18
language_switcher: 3
mc4wp-form: 1
nav_menu_item: 105
page: 143
portfolio: 9
post: 3
product: 298
product_variation: 784
revision: 1111
shop_coupon: 2
shop_order: 121
shop_order_refund: 12
woodmart_sidebar: 2
woodmart_size_guide: 1
woodmart_slide: 17
wp_global_styles: 1
ywtm_tab: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (31) ###

Advanced Custom Fields: por Cerebros deliciosos – 5.12.2
Clearpay Gateway para Woocommerce: por Clearpay – 3.4.0
Code Snippets: por Code Snippets Pro – 2.14.3
Join.chat: por Creame – 4.4.2
Duplicate Page: por mndpsingh287 – 4.4.8
Elementor Pro: por Elementor.com – 3.6.4
Elementor: por Elementor.com – 3.6.2
Facebook for WooCommerce: por Facebook – 2.6.12
GDPR Cookie Compliance: por Moove Agency – 4.8.3
Imagify: por WP Media – 1.10
Media Library Enable Infinite Scrolling: por David Baumwald – 0.1.0
Pinterest for WooCommerce: por WooCommerce – 1.0.10
Rank Math SEO: por Rank Math – 1.0.86.2
WooCommerce No Shipping Message: por dangoodman – 2.0.14
BEAR – Bulk Editor and Products Manager Professional for WooCommerce: por realmag777 – 1.1.1
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.14
Woo Discount Rules PRO 2.0: por Flycart – 2.3.13
Woo Discount Rules: por Flycart – 2.4.0
Mensagia para WooCommerce: por Sinermedia – 1.6
WooCommerce Servired/RedSys Spain Gateway: por José Conti – 18.1.0
MRW: por Webubi – 4.4
WooCommerce PDF Invoices & Packing Slips: por WP Overnight – 2.14.4
WooCommerce Sequential Order Numbers Pro: por SkyVerge – 1.18.1
WooCommerce: por Automattic – 6.3.1
Woodmart Core: por  – 1.0.32
WP Delete User Accounts: por Ren Ventura – 1.2.2
WP Mail SMTP: por WPForms – 3.3.0
Media Library Categories: por Jeffrey-WP – 1.9.9
WP Rocket: por WP Media – 3.11.0.1
WPS Hide Login: por WPServeur
NicolasKulka
wpformation – 1.9.4

YITH WooCommerce Tab Manager Premium: por YITH – 1.4.0

### Inactive Plugins (13) ###

Amount Left for Free Shipping for WooCommerce: por WPFactory – 2.1.6
Ban Hammer: por Mika Epstein – 2.8
DynamicConditions: por RTO GmbH – 1.5.1
Loco Translate: por Tim Whitlock – 2.6.1
Maintenance: por WebFactory Ltd – 4.05
Query Monitor: por John Blackbourn – 3.8.2
Sendinblue - WooCommerce Email Marketing: por Sendinblue – 2.0.35
TranslatePress - Multilingual: por Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.2.3

WooCommerce Conditional Shipping and Payments: por SomewhereWarm – 1.8.11
WooCommerce Product Search: por itthinx – 4.2.0
WordPress Users & WooCommerce Customers Import Export(BASIC): por WebToffee – 2.2.8
WP All Import - WooCommerce Add-On Pro: por Soflyy – 3.2.6
WP All Import Pro: por Soflyy – 4.6.7

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #8 - /tienda/
Carrito: #9 - /carrito/
Finalizar compra: #10 - /finalizar-compra/
Mi cuenta: #11 - /mi-cuenta/
Términos y condiciones: #10879 - /privacidad-proteccion-de-datos-aviso-legal-condiciones-de-uso/

### Theme ###

Name: Woodmart
Version: 6.3.3
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Action Scheduler ###

Canceled: 2
Oldest: 2022-04-02 18:32:04 +0200
Newest: 2022-04-02 18:33:03 +0200

Complete: 12.192
Oldest: 2022-03-10 02:11:44 +0100
Newest: 2022-04-09 17:59:19 +0200

Pending: 4
Oldest: 2022-04-09 18:04:51 +0200
Newest: 2022-04-16 01:28:48 +0200

### Status report information ###

Generated at: 2022-04-09 17:59:20 +02:00

Hi @camilo517,

The out-of-stock products are expected to display as Out of stock in the Facebook catalog, too.

As a next step, please do the following:

From your system status report, ensure your PHP Post Max Size is at least 512 MB. Your host can help you increase it in case it’s below.

Next, visit: Marketing > Facebook > Product Sync and attempt a manual sync (see screenshot below).

Link to image: https://d.pr/i/FQ1LQD

Allow 15?mins at least for the sync to completely before looking for results.

Would you please let me know if that worked and what you have under: WP Admin → WooCommerce → Status → Logs for the plugin if it did not work?

Thanks!

We have increased the php parameter that it told us and it did not work
Products that are no longer in woocommerce or out-of-stock products continue to appear. Even some duplicate products, as if the variations had been split into single products
Really the plugin works badly in any WooCommerce

I don’t see any errors in the logs.

View post on imgur.com

Hi @camilo517

Try to delete the products one by one from the Edit Product page, using the “Delete products on Facebook” option.

https://d.pr/i/5YjEcU

Once that is done, confirm if the product was indeed removed from within Facebook. Once you’ve confirmed the product was removed try updating the product in WooCommerce by making a change the price or data. The product should not resync.

We have almost a thousand products, as you will understand it is not a viable option
The plugin has hundreds of bugs, it’s not just that

Hi @camilo517,

I agree manually deleting about a thousand products isn’t a viable option.

A good alternative will be deleting all the products in the catalog so they can resync. We have a code snippet you can add to your site that’ll delete all products in the Facebook catalog.

We recommend adding code snippets using a plugin such as Code Snippets: https://www.ads-software.com/plugins/code-snippets/

(Remember to remove the snippet after all products are removed from Facebook)

Hi @camilo517

We’ll mark this thread as close, but feel free to open a new support thread should you still have issues after using the most recent version of Facebook for WooCommerce.