• Resolved Camilo

    (@camilo517)


    When a product is deleted or out of stock, it continues to appear in the facebook store. How can we remove these products that are no longer available?

Viewing 9 replies - 1 through 9 (of 9 total)
  • same problem here

    Hello @camilo517

    Can you please confirm if you only have 1 catalog on Facebook?

    If there’s more than 1 catalog on Facebook, this might be related to updates that are being done on a different catalog.

    Check the catalog ID on your Facebook store and then navigate to WP Admin > Marketing > Facebook, click on the catalog link here. Is this catalog ID the same?

    I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

    Once we have that information, we’ll be in a better place to help.

    Thread Starter Camilo

    (@camilo517)

    The id matches, we only have one catalog

    
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    ### Status report information ###
    
    Generated at: 2022-04-09 17:59:20 +02:00
    

    Hi @camilo517,

    The out-of-stock products are expected to display as Out of stock in the Facebook catalog, too.

    As a next step, please do the following:

    From your system status report, ensure your PHP Post Max Size is at least 512 MB. Your host can help you increase it in case it’s below.

    Next, visit: Marketing > Facebook > Product Sync and attempt a manual sync (see screenshot below).

    https://d.pr/i/FQ1LQD
    Link to image: https://d.pr/i/FQ1LQD

    Allow 15?mins at least for the sync to completely before looking for results.

    Would you please let me know if that worked and what you have under: WP Admin → WooCommerce → Status → Logs for the plugin if it did not work?

    Thanks!

    Thread Starter Camilo

    (@camilo517)

    We have increased the php parameter that it told us and it did not work
    Products that are no longer in woocommerce or out-of-stock products continue to appear. Even some duplicate products, as if the variations had been split into single products
    Really the plugin works badly in any WooCommerce

    I don’t see any errors in the logs.

    View post on imgur.com

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @camilo517

    Try to delete the products one by one from the Edit Product page, using the “Delete products on Facebook” option.

    https://d.pr/i/5YjEcU

    Once that is done, confirm if the product was indeed removed from within Facebook. Once you’ve confirmed the product was removed try updating the product in WooCommerce by making a change the price or data. The product should not resync.

    Thread Starter Camilo

    (@camilo517)

    We have almost a thousand products, as you will understand it is not a viable option
    The plugin has hundreds of bugs, it’s not just that

    Hi @camilo517,

    I agree manually deleting about a thousand products isn’t a viable option.

    A good alternative will be deleting all the products in the catalog so they can resync. We have a code snippet you can add to your site that’ll delete all products in the Facebook catalog.

    We recommend adding code snippets using a plugin such as Code Snippets: https://www.ads-software.com/plugins/code-snippets/

    (Remember to remove the snippet after all products are removed from Facebook)

    John Coy a11n

    (@johndcoy)

    Automattic Happiness Engineer

    Hi @camilo517

    We’ll mark this thread as close, but feel free to open a new support thread should you still have issues after using the most recent version of Facebook for WooCommerce.

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