Sync issues

@antal72 We’ve seen this happen where your store ID might be out of sync with MailChimp. Here’s what I would suggest to do first. Hopefully you’re comfortable using this tool below.

1. Use POSTMAN and make a GET request to the MailChimp API stores endpoint:

https://{$data_center}.api.mailchimp.com/v3/ecommerce/stores?apikey={$key}.

We’re looking to see if you have any store(s) connected – and you’ll want to write down the ID’s you see in that response.

2. Then open up your wordpress admin area and go to /wp-admin/options.php and do a page search for mailchimp-woocommerce-store-id. Let’s see if those 2 ID’s match up from MailChimp’s API and the one in your live store.

Can we start with that so we can give further instructions after your response?

Hi I have the same problem and tried
https://us6.api.mailchimp.com/v3/ecommerce/stores?apikey={$key}
(with the correct Key but reply me 404)

Any other idea?

All this with the latests plugin version and woocommerce.

@ryanhungate
Result is:

Not Found
The requested URL /v3/ecommerce/stores was not found on this server.

In Mailchimp, under the API keys, there are a lot of messages:
The requested resource could not be found.

What to do next?

@antal72 @juan2416 apologies on my end – what I meant to say was 3.0 not v3… so the endpoint is this:

https://{$data_center}.api.mailchimp.com/3.0/ecommerce/stores?apikey={$key}

• This reply was modified 6 years, 7 months ago by ryanhungate.

@ryanhungate
OK, got a result from postman. But no ‘mailchimp-woocommerce-store-id’ can be found in options.php

This is what I got:

{
“stores”: [],
“total_items”: 0,
“_links”: [
{
“rel”: “self”,
“href”: “https://us6.api.mailchimp.com/3.0/ecommerce/stores”,
“method”: “GET”,
“targetSchema”: “https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/CollectionResponse.json”
},
{
“rel”: “parent”,
“href”: “https://us6.api.mailchimp.com/3.0/ecommerce/”,
“method”: “GET”,
“targetSchema”: “https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Namespace.json”
},
{
“rel”: “create”,
“href”: “https://us6.api.mailchimp.com/3.0/ecommerce/stores”,
“method”: “POST”,
“targetSchema”: “https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/Response.json”,
“schema”: “https://us6.api.mailchimp.com/schema/3.0/Definitions/Ecommerce/Stores/POST.json”
}
]
}

no stores what can i do?

@antal72 I’m assuming that you actually went to the browser and viewed this as a web page while logged into the admin? Do you see anything that contains the word mailchimp at all?

@juan2416 this means you’re not connected at all – so have you tried deleting the plugin and starting from scratch? How far in the process do you get for setup? Can you please deactivate -> delete -> reinstall the plugin… then set up your store -> select a list -> save it, and then retry that call to MailChimp’s API again?

@ryanhungate
(I was looking with ftp in the files, sorry)
opening the page /wp-admin/options.php logs me out.

@antal72 you have to be logged into the admin area to view this file. You can also do a database query if you’re comfortable doing it that way while in the options table. We just need to see if your store ID is actually set correctly compared to the results that came back from MailChimp’s store call. Did you actually see any stores in the response?

@ryanhungate Found it.
The ID’s are not the same.

I also found another API key that I have filled in Elementor. (other API from the same account to be exact)

Should I change the store ID here? (And the other API key?)

• This reply was modified 6 years, 7 months ago by antal72.

@antal72 if you could swap out the mailchimp-woocommerce-store-id for the correct store ID being returned in the POSTMAN response – that would be ideal – and then you could reinitiate the sync process by either deleting the plugin and starting over, or you could go to the plugin admin and view the ‘sync’ tab -> apply a query string of &resync=1 in the browser and the button will show up to re-initiate everything right there.

Can you confirm that the store-id update actually saved correctly before you do that?

Thanks @ryanhungate! Problem solved, sync works now. ??
Highly appreciated your help.

Thank you @ryanhungate some one installed the plugin twice. So deleting both and reinstalling did the trick.
Regards.

@antal72 great news…

@juan2416 it’s a pretty common thing – so that’s great you were able to get it running.

Please do let us know if you run into anything else – glad to help!

Hello I am having the exact same problem but and yet can not figure out how to operate the Postman program…

Any idea will be appreciated