sync issues and attributes question

Hi there @flyingfinn64

We have sync issues. We need to manually sync every while

That’s really odd, I have a test site, and if I make changes to certain products, the product update is properly synced to the corresponding product in Facebook catalog. Please ensure that you have the latest version of 2.3.5

Can we create a set based on an attribute? we can use only categories and in Facebook not attribute is being synced in the catalogue your plugin creates

Unfortunately, at the moment FB Product Set can only be created based on WooCommerce category, so not possible to be based on an attribute

We get Server Sending Invalid Match Key Parameters for many events

This issue usually happens when you have an additional Facebook pixel script (like manually added to theme header, etc) or having another plugin that does FB pixel as well. But if you don’t have as such. I would suggest you do manual resync for all the products by going to Marketing > Facebook > Product sync, and click Sync products.

Hi @solstudioim and thank you for your support

That’s really odd, I have a test site, and if I make changes to certain products, the product update is properly synced to the corresponding product in Facebook catalog. Please ensure that you have the latest version of 2.3.5

Sadly it happens to many sites i manage. After syncing seems to be working and suddennly after some days doesnt sync new changes. i will post you the hook that fails if it helps. Can it be a coflict problem?

We get Server Sending Invalid Match Key Parameters for many events

This happens also in many websites. No additional script anywhere just the official plugin connected with business manager.

Unfortunately, at the moment FB Product Set can only be created based on WooCommerce category, so not possible to be based on an attribute

Ok thank you hope the attributes option are in your plans.
Is there a certain link to see the feed the plugin sends? maybe we can map a column in catalog settings that can help.

Thank you in advance!

Hi @flyingfinn64,

Sadly it happens to many sites i manage. After syncing seems to be working and suddennly after some days doesnt sync new changes. i will post you the hook that fails if it helps. Can it be a coflict problem?

Yes, a conflict can cause the issue you’re describing. You can try doing a conflict test and manually sync the feed (Marketing > Facebook > Product Sync) to see if that helps.

This happens also in many websites. No additional script anywhere just the official plugin connected with business manager.

Hmmm… that’s strange. ?? Can you try troubleshooting this using the Facebook test event tool? We have an open issue for this – though we’re still gathering information to help us narrow it down.

You can add this code snippet to your functions.php file to show the Facebook feed file URL on the Facebook for WooCommerce settings page.

I hope this helps!

Hi @sukafia

Thank you for your answer

Hmmm… that’s strange. ?? Can you try troubleshooting this using the Facebook test event tool? We have an open issue for this – though we’re still gathering information to help us narrow it down.

I tried but i will try again and report on the issue. thanks

Yes, a conflict can cause the issue you’re describing. You can try doing a conflict test and manually sync the feed (Marketing > Facebook > Product Sync) to see if that helps.

Its strange because it happens to many sites that use different plugins. I will see if i can find a ny common to speed up the procedure. Tha manual sync works as expected when i run it.

Can you give me in a message the feed url that the plugin generates? Previous versions i think they were providing a manual url also but im not so sure to be sincere.

• This reply was modified 3 years, 7 months ago by Kostas Pinakas.

That feed url that the plugin generates is going to be different based on your own site than it would on someone else’s. The static part is ?wc-api=wc_facebook_get_feed_data&secret= – the secret is generated by the plugin.

@wbrubaker thank you for your answer.

Where i can find the secret so i can manually set the feed for a test?

It’s stored in an option with the key wc_facebook_feed_url_secret so I expect you could find it there, e.g. wp-admin/options.php