Sync Issues and Support is Useless

Hi @sunnydhain1, we’ll be glad to help and we should be able to backfill your campaign attribution if you were using an up to date plugin previously. Would you care to turn on your remote diagnostics in the Settings area of the plugin so we can investigate further?

Done. thank you.

Thank you @sunnydhain1, we’re seeing a few things here, rest assured we want to ensure we get you shored up.

1. You have some fatal logs in your store which could be impacting the syncing process. You may want to go through the plugin conflict resolution process if you’re not able to identify which one it’s related to. Here’s an example: uncaught exception: invalid coupon. in /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-coupon-data-store-cpt.php:118 context: {"error":{"type":1,"file":"/home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-coupon-data-store-cpt.php","line":118},"backtrace":["","#0 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(159): wc_coupon_data_store_cpt->read()","#1 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/woocommerce/includes/class-wc-coupon.php(156): wc_data_store->read()","#2 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/woocommerce/includes/class-wc-coupon.php(144): wc_coupon->read_object_from_database()","#3 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/yith-woocommerce-points-and-rewards-premium/includes/class-yith-wc-points-rewards-redeeming.php(1076): wc_coupon->__construct()","#4 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/yith-woocommerce-points-and-rewards-premium/includes/class-yith-wc-points-rewards-redeeming.php(923): yith_wc_points_rewards_redeeming->get_current_coupon()","#5 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/yith-woocommerce-points-and-rewards-premium/includes/class-yith-wc-points-rewards-redeeming.php(841): yith_wc_points_rewards_redeeming->apply_discount_calculation()","#6 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/class-wp-hook.php(324): yith_wc_points_rewards_redeeming->apply_discount()","#7 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/class-wp-hook.php(348): wp_hook->apply_filters()","#8 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/plugin.php(517): wp_hook->do_action()","#9 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-settings.php(722): do_action()","#10 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-config.php(105): require_once('/home/791695.cl...')","#11 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-load.php(50): require_once('/home/791695.cl...')","#12 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-blog-header.php(13): require_once('/home/791695.cl...')","#13 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/index.php(17): require('/home/791695.cl...')","#14 {main}","thrown"]}
2. There are errors showing up in our plugin order_submit.error :: addstoreorder :: #orderIDnumberhere :: error code 400 :: a product with the provided variant id does not exist in the account for this list. This usually means that a product has been deleted in your store and the orders can’t be submitted to Mailchimp.
3. Logs also show order_submit :: #orderIDnumberhere has a financial status of cancelled and was skipped. Mailchimp will only receive orders from WooCommerce that have the statuses of?Processing,?Completed, and?Paid.

Could you look at #1 first and let us know if there is a particular order ID in question? We’ll be happy to investigate further.

Hi,

We have worked through the 1st issue but the sync issue is still there. The products are not syncing through in full to mailchimp. Please help.

the syncing process is working. Now the issue is we cannot see the product variations in the mailchimp dashboard. The syncing process is running slower. Please let us know whats going on?

Hi @sunnydhain1, glad to hear you were able to work through the first example with the fatal logs. However, we’re still seeing quite a few fatal logs as recent as today so it may be worth spending some time there to see if they can be resolved as well; let me know if you need examples but these should be viewable on your side as well. Let me address your other follow up questions:

1. Product variations – unfortunately, product variations aren’t supported in the Mailchimp campaign builder at this time. This is something that is known limitation with the product development team, hopefully in the near future the editor is upgraded to handle.
2. Syncing speed – syncing is impacted by site traffic to trigger Action Scheduler events which power the sync. If your site has less traffic, you might need to configure a cron job that runs every minute to simulate server traffic. This will activate the WP CRON scheduled events, which is particularly useful for triggering background jobs that the Action Scheduler needs to complete. You can configure a cron job by adding the following to your CPanel or CRONTAB, depending on what your host allows: */1 * * * * wget -q -O - https://site.com/wp-cron.php?doing_wp_cron. By doing this, the Action Scheduler will be able to trigger these background jobs all day, regardless of your site traffic. This approach is recommended because the Action Scheduler needs to be triggered by normal site traffic in regular mode. For better performance, you may also consider using the CLI version. Instructions for this can be found here.

Please let us know if you have any follow up questions, happy to help.

can you please send me some examples.

also I recall previously we were able to select different product variations from mailchimp dashboard but now I cant.

Can you also advise how we can get all the ecommerce data attached to the customers previous orders as we have lost all of this since reconnecting.

Hi @sunnydhain1, here are some examples of fatal errors that have happened today.

• WooCommerce: 335 fatal error instances
• Elementor: 81 fatal error instances
• TFC-ID: 2 fatal error instances

You can also see these by going to:

1. Navigate to your WooCommerce admin dashboard.
2. Click on “WooCommerce.”
3. Select “Status.”
4. Open the “Logs” tab at the top.
5. From the dropdown, choose the “fatal errors” log and click the source link.

uncaught error: call to a member function get_id() on string in /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/tfc-id/inc/ajax.php:27 context: {"error":{"type":1,"file":"/home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/tfc-id/inc/ajax.php","line":27},"backtrace":["","#0 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/class-wp-hook.php(324): initialiseverification()","#1 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/class-wp-hook.php(348): wp_hook->apply_filters()","#2 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/plugin.php(517): wp_hook->do_action()","#3 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-admin/admin-ajax.php(192): do_action()","#4 {main}","thrown"]}

uncaught error: call to undefined function shell_exec() in /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/themes/shoptimizer-child/functions.php:261 context: {"error":{"type":1,"file":"/home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/themes/shoptimizer-child/functions.php","line":261},"backtrace":["","#0 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/class-wp-hook.php(324): custom_checkout_field_display_admin_order_meta()","#1 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/class-wp-hook.php(348): wp_hook->apply_filters()","#2 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-includes/plugin.php(517): wp_hook->do_action()","#3 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-order-data.php(514): do_action()","#4 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-admin/includes/template.php(1456): wc_meta_box_order_data::output()","#5 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-admin/edit-form-advanced.php(723): do_meta_boxes()","#6 /home/791695.cloudwaysapps.com/zrahhqqqse/public_html/wp-admin/post.php(206): require('/home/791695.cl...')","#7 {main}","thrown"]}

In regards to variations, the Mailchimp editor unfortunately doesn’t support them in their feature set. Here at the plugin development team we don’t have any control over that functionality, but feel free to reach out to Mailchimp directly to push that feature request, it’s something that others have inquired about as well.

Your e-commerce data should sync/backfill over provided you were using a previous plugin after v2.3 (which was several years ago). If you’re still have questions around any particular order or customer please send us over and ID and we’ll be happy to investigate further.

Hi, The sync process is still going on. We have reviewed our fatal logs etc and there is nothing there that should be affecting mailchimp. Can you please look into this further. We have disconnecting all plugins and yet the issue persists.

Hi there. We just deployed a new version to the plugin. v4.4.1 – We resolved some sync issues that may help – Can you check it out and let us know please?

Hi @sunnydhain1, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.