Sync not working

  • Resolved factorchem

    (@factorchem)


    2 years, 9 months ago

    Hi,

    Last week we installed W3 Total Cache in our Woocommerce site. Before that, your plugin was syncing to Mailchimp without any problem. After this installation, we noticed that the shop had stopped syncing with Mailchimp.

    I have removed the cache plugin, deleted and reinstall Mailchimp for Woocommerce.
    However, now when I try to Sync the shop, it gets stuck forever and doesn’t sync the shop.

    I’m not sure if the cache plugin was the problem or not.

    Can you help us? Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi @factorchem, thanks for reaching out. From what you described, it does sound like caching could be in play here with your issue. Check out our Wiki and follow up docs for more information and see if you’re able to resolve: https://github.com/mailchimp/mc-woocommerce/wiki#my-store-isnt-syncing.

    If you’re not able to get things squared away, please drop us a note and we’ll be glad to troubleshoot further.

    Thread Starter factorchem

    (@factorchem)

    Hi, thanks for your response!
    I think I figured it out. I had disconnected WP Cron jobs on config file.
    The reason I did was to make WP load faster, but apparently it messes up with many plugins, included yours.
    After enabling it again, it works!

    Thank you!

    Plugin Support khungate

    (@khungate)

    Oh great to hear @factorchem! Yes, that’s definitely important for the plugin to work as expected. We appreciate you getting back to us.

Viewing 3 replies - 1 through 3 (of 3 total)
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