Hey there @ahaostojic
Sorry to hear you’re running into this order syncing error. Not being able to sync orders is definitely not expected behavior for the plugin, and I would like to help investigate this problem you’re encountering.
If you’re interested in looking into this further, I would like to help troubleshoot by first checking out the site environment details to see if there’s anything that might need upgrading in order to resolve this syncing issue. Specifically, could you provide screenshots of the WooCommerce System Status report page? That can be found by going to the WordPress admin panel sidebar > WooCommerce > System Status.
If you would prefer not to share those screenshots here, here are the specifics we’ll want to check out:
— What is the version of PHP on the site?
— What is the version of MySQL on the site?
— What is the version of WooCommerce on the site?
— What is the version of WordPress on the site?
— What theme is currently being used? Does changing to a different theme resolve the issue?
— What plugins are currently active? Does deactivating all plugins except “MailChimp For WooCommerce” resolve the issue?
Thanks in advance for this informaiton. If you’d like to investigate further, we’re glad to help.
– Malachite
