Sync stuck

  • Resolved Chrissy Scivicque

    (@chrissy-scivicque)


    11 months ago

    I have installed the plugin and started the sync process but things are stuck. Looking at the other forum threads, I have discovered that there are 492 scheduled actions in the pending page of WordPress/Tools. I can manually hit “run” and it appears to clear the action out. I’m not sure if that’s what I need to do to finish things up and, if so, is there a faster way to do this for 492 of these?

    I have checked with my hosting company to see if there are any caching issues I should be aware of and they said they have other customers using this plugin without issue and they have asked for further guidance. I don’t really know what else to try.

    Thanks for any help you can offer.

    The page I need help with: [log in to see the link]

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  • Plugin Support Jordan Rich

    (@builtbyjordan)

    Hi there Chrissy,

    Taking a look at the store on our backend, it appears that sync has completed successfully as well as ongoing recent orders are being synced normally.

    If the Action Scheduler is processing slowly, it may be due to limited server resources due to plugins/theme combinations. You can try increasing the server’s memory and upgrading to a newer PHP version. These enhancements can help improve the efficiency of the processing.

    We noticed a recent Fatal error occurred on 21 December from a plugin called get response for wp, Which may have cause a performance hit the WooCommerce Action Schedular. Generally, it’s important to check the Action Scheduler queue for any failed jobs. You can navigate to WooCommerce -> Status -> Scheduled Actions to inspect the failed queue. If there are any failed jobs, you may need to manually execute them to resume synchronization as you have expressed earlier.

Viewing 1 replies (of 1 total)
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