Synch problems

Hello beckily

Thank you for your reply.

Could you please enable the Debug Log?
Here is the screenshot for your reference:

At this point, there could be two possible causes of this issue.
The first one is an issue with the FB connection.
I suggest you disconnect the FB connection and reconnect it.

The second one is inventory settings.
If the product inventory count is not properly sent to FB, it will cause products to not sync with the catalog. I noticed that you have a plugin that manages the inventory of your products.
I suggest you disable that and try the sync process again.

After trying all these steps, if the problem persists then there should be some error logs.
Go to WooCommerce > System Status > Logs and find log entries with the keyword Facebook.
Once you find them share the entires with me via https://paste.mozilla.org.

The SSR you share appears to have expired.
Could you please share it again via https://paste.mozilla.org?

I appreciate your patience while I resolve this issue for you.

Best regards.

Dear @doublezed2

thank you for the reply.

I tried to disconnect and reconnect but it seems like it did not change anything.

Please find the Facebook log attached:

https://paste.mozilla.org/hPTNbfJj

Kind regards ??

Hello beckily,

I hope you’re having a great day!

It seems like there might be a problem with the FB account permission based on the error log.
Could you kindly confirm if you are the owner of the shop page?
Are there any other members or owners involved that we should be aware of?

As for the CSV import issue you mentioned initially, would you mind sharing the CSV file with us for further inspection?

Lastly, could you please provide us with the SSR of your website?
You can share it via https://paste.mozilla.org and remember to set the expiry limit to one week.

I am looking forward to your response! ??

Best regards.

Hi @doublezed2,

thank you! I hope you’re having a great day too!

I checked the settings fot the FB business portfolio and I have full and unlimited access rights for all pages, accounts etc.

There is in fact a second admin but this account was never used to connect with woocoomerce or anything.
What do you assume to be the issue with the permission?
And why did it just started to occur seemingly out of the blue?

For the CSV and SSR – I will add that info soon!

Kind regards

Hello beckily

I appreciate your previous message.

I considered concerns about Facebook permissions causing errors because we had a similar case in the past. But since you are the account owner, we can rule out permissions as the issue.

To assist you further, could you please provide a copy of your site’s System Status Report??
You can access it through WooCommerce > Status.?
Click on Get system report and then Copy for support.

Once you have the report, you can paste the text on https://gist.github.com?
Afterward, share the Gist link with us in your reply.

I look forward to your response. ??

Best regards.

Hi! We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to?open a new topic.