Synchronization error with WooCommerce

  • Hello team,

    We are using Woocommerce’s plug-in in addition to the Issuu’s system and we have a little problem. We are uploading pdf files associated with products, those files are stored in the folder Upload which is specific to Woocommerce (uploads/woocommerce_uploads) nevertheless the synchronization of the file with the Issuu API isn’t running. The folder is secured by an “.htaccess” file which contains the following instruction : deny from all. We’ve changed the content with :
    order deny,allow
    deny from all
    allow from issuu.com
    But the synchronization failed again.

    How can we make the two systems compatible ?
    Does the Issuu API have difficulties to access our server ?

    Best regards,

    Glanum Agency.

    https://www.ads-software.com/plugins/issuu-pdf-sync/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author benjaminniess

    (@benjaminniess)

    Hello,

    I think that your problem comes from your htaccess file. You should try to completely remove it just during your tests.

    You’re right, if Issuu can’t access to the server, it will not be able to sync.

    You can have a look to your server logs as well. You’ll see if you have a particular error.

    One last thing. Our plugin works with all PDF who are proprely added to the WP media library. I haven’t checked but if WC, uploads its PDF in his folder without using WP media library, it will not work.

    Sorry for my late reply

    Plugin Author benjaminniess

    (@benjaminniess)

    Hello,

    Is your problem resolved?

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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