Synchronization failure

  • Resolved designsantiago

    (@designsantiago)


    2 months, 3 weeks ago

    <font _mstmutation=”1″></font>For several days I am creating products and from Woo and it does not synchronize with Squere, I try to do the manual synchronization and neither, it stays loading and since August 31 it does not synchronize, I have already deactivated plugins and applications. I also disconnected the synchronization and re-activated and it didn’t work either.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there, @designsantiago! Thanks for contacting us. I’m happy to help you.

    I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    • Also please go to WooCommerce > Settings > Square and enable debug mode.
      After that, please try the manual sync again and then go to WooCommerce > Status > Logs and search for Square error logs

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter designsantiago

    (@designsantiago)

    Hello, I have been sending the requested information for several days and I have not received a reply yet.

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @designsantiago,

    Sorry to hear that you’ve been awaiting a response. I’ve checked for your other threads with the requested information but unfortunately, I couldn’t find any attached to your account.

    To assist you as efficiently as possible, could you please share a link to the thread where you provided the required information? If that’s not convenient, you might consider sharing the necessary details again here.

    We’re here to help and want to ensure your queries are addressed promptly. Once we have the latest information, we will be better equipped to assist you with your concerns.

    I appreciate your understanding and look forward to your reply.

    Thanks!

    Thread Starter designsantiago

    (@designsantiago)

    <font _mstmutation=”1″></font>Hello, I am still waiting for a response. I responded by gmail and still nothing and I sent everything they asked me for.

    Hey, @designsantiago!

    Hello, I am still waiting for a response. I responded by gmail and still nothing and I sent everything they asked me for.

    Do you mean you sent the information I asked for in the first reply via gmail?

    If so, can you please share to which email you sent it to?

    Please notice that for us to view your reply you need to share the information here ??

    Looking forward to your reply.

    Have a wonderful day!

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.