syncing?

  • Resolved berkmh

    (@berkmh)


    6 months, 1 week ago

    downloaded yesterday and my store has been syncing for 24 hours and not complete and not seeing much data besides products and stock count. how long does this take? also I see it has also only grabbed the last 3 days worth of orders. my store has 500k + orders….also is there no private support system?

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  • Thread Starter berkmh

    (@berkmh)

    nm I see one of my employees reached out to your email. please disregard. thanks…

    Plugin Author Shelf Planner

    (@shelfplanner)

    Hi,

    thanks for reaching out – as we discussed by mail, there was a time-out issue with the synchronisation, but with the new release this has been resolved.

    With regards to your first question – we are also releasing a new feature this week ‘Invite Your Team’ where you can have up to 3 private logins. We’re right now testing the functionality, if all goes well this will be released this week, latest next week.

    Please let us know if you have any other thoughts or questions ??

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