Syncing flaws

  • Resolved cswkoko

    (@cswkoko)


    3 years, 7 months ago

    The plugin has some major flaws.
    On sync it subscribes all customers including those who never ticked the box to subscribe. There is no way to turn this off.
    On resync it resubscribes customers who previously unsubscribed.
    There is no way to filter these customers and remove them manually because ALL customers’ “date change” field is updated and the signup date is in the past (not the sync date).

    The plugin doesn’t allow you to automatically sign up customers to the list which I am fine with. However all customers are added to the list as transactional and if they signed up to the newsletter later, their signup date is the date of purchase (date in the past), not the actual sign-up to the newsletter date. This caused that all automations that go out after various number of days from the signup were triggered and sent in one day as all met the conditions… very embarrassing.

    If you need to resync your store for any reason you can’t just resync products, you have to resync everything. And then you deal with the issues as above.

    Hope the sync setup can be improved.

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  • Plugin Author ryanhungate

    (@ryanhungate)

    @cswkoko this is an option while setting up the plugin to “auto subscribe” during the sync. You can “uncheck” this option while syncing of course if you don’t want that to happen. It’s right there in the setup process and very visible during the setup of the plugin.

    The plugin provides a simple checkbox for your customers on the checkout page, and on the account creation pages of Woo so if they do select to be on the newsletter, we will push them over as subscribed. That being said, if your store makes use of the “double opt in” feature, we would push them over as “pending” and they would stay that way until they verify the subscription mail that is sent.

    We’re not exactly sure where the disconnect is, but we’re more than happy to discuss and help you find the solution. I think it sounds like you’re just looking for this simple setting in the plugin to “not auto subscribe” them.

    The reason we have to add this is because by default, WooCommerce does not maintain a subscription status on customers, and the checkbox is only there upon us installing the plugin on your store. From that point forward, we do that for your store.

    Hope that helps and please feel free to respond back ??

    Thread Starter cswkoko

    (@cswkoko)

    Where exactly is this? I can’t see it:
    ” this is an option while setting up the plugin to “auto subscribe” during the sync. You can “uncheck” this option while syncing of course if you don’t want that to happen. It’s right there in the setup process and very visible during the setup of the plugin.”
    Screenshot would be helpful.

Viewing 2 replies - 1 through 2 (of 2 total)
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